Does American Auto Shield pay their employees well?

According to anonymously submitted Glassdoor reviews, American Auto Shield employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at American Auto Shield. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at American Auto Shield?

29% of American Auto Shield employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Auto Shield 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at American Auto Shield?

Claims Adjuster (40) , Customer Service Representative (13) , Automotive Claims Adjuster (4) , Auto Claims Adjuster (3) , Mechanical Claims Adjuster (3) , Payment Processor (3) , Supervisor (3) , Automotive Mechanical Claims Adjuster (2) , Claims Customer Service Representative (2) , Claims Specialist (2) , Claims Team Lead (2) , Customer Service Representative (CSR) (2) , Team Lead (2) , Technical Claims Adjuster (2) , Technical Claims Specialist (2)

What are the pros of working at American Auto Shield according to real employee reviews?

"The pay is good and there is opportunity for overtime if you want it." ((in 23 reviews)); "work from home flexible and understanding management is great" ((in 21 reviews)); "Great people to work with" ((in 9 reviews)); "The benefits are good." ((in 9 reviews)); "Remote work Quarterly Bonuses Laid back at times Overtime during busy season ( typically from April to September)" ((in 5 reviews))

What are the cons of working at American Auto Shield according to real employee reviews?

"Poor management, lack of upward movement, inconsistent messaging" ((in 8 reviews)); "their training then going to actually taking calls was completely different." ((in 6 reviews)); "Bad Managers If you are in Colorado, they are moving to 3 days in office starting in November/December 2023." ((in 4 reviews)); "Leadership is always looking to cut costs, often at the expense of employees." ((in 4 reviews)); "Nepotism runs rampant in management, from the very top (TT) down." ((in 3 reviews))

What are employees saying about American Auto Shield layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Auto Shield layoffs and their outlook for job security at American Auto Shield in 2026.

What are the top reviewed American Auto Shield locations?

Lakewood , Denver , Phoenix , Houston , Colorado Springs , Saint Louis , Tampa , Saint Peters , Dallas , Arvada , Colorado City , Miami , Orlando , Arizona City , Glendale , Tucson , Louisville , Corpus Christi , Arlington , Munford , Indianapolis , Cleveland , Golden , Westminster , Fort Lauderdale , Oviedo , Jeff , Highlands Ranch , Coconut Creek , Florida City

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

Ratings by category

3.0

Compensation and benefits

2.9

Diversity & inclusion

2.9

Work/Life balance

2.5

Culture & values

2.3

Senior management

2.3

Career opportunities

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

176 reviews

2.0

Jun 30, 2024

Inability to work with disability

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Working from home was great.

Cons

I was let go from american auto shield because they wouldn't work with me on an unfortunate part of having end stage renal disease and being on dialysis. It causes so much fatigue that I would over sleep my 5am alarm to wake up for a 6am start time. Especially the days following my treatment. I'd be so exhausted and getting home after 8:30pm. I offered to supply them with documentation of my diagnosis and it's categorizing as a disability. For a company that claims to promote good health and acceptance they sure fell short on accommodations for my disability.

American Auto Shield Response

1y

Thank you so much for sharing your thoughts and experiences with us. We truly appreciate your feedback and understand that it takes a lot of courage to speak up and share your honest opinions. We are sorry that our work environment was not a good fit at this time. We wish you the best of luck in your future endeavors.

1.0

Jun 24, 2024

I wouldn’t if I were you…

Legal department

Recommend

CEO approval

Business Outlook

Pros

Before the merger, this was an awesome company to work for. Working for the department was challenging, fun and one of the best jobs I ever had.

Cons

Since carshield bought us out, everything turned upside down. You are either forced to quit or you will get fired. If you are a woman you will be told you need to smile more and will constantly be watched by people in the office. They log your badge times, threatened to check your location of where you clocked in (even if you’re salaried), got rid of 401k matching, will pay you under market value and act like they’re doing you a favor, etc.

American Auto Shield Response

1y

Thank you for your review. We are sorry to hear about your experience at AAS. We appreciate your feedback and will use it to better our organization. Thank you for your review and we wish you the best.

1.0

Jun 23, 2024

No longer valued as a employee

Team lead

Recommend

CEO approval

Business Outlook

Pros

can not provide a positive comment

Cons

Some Managers/ Supervisors are not worthy of the position they hold and are pushing older employees towards the door, and became toxic and abusive work place with no real help from management or HR when brought to their attention to correct the way people are treated.

American Auto Shield Response

1y

Thank you for your review. We are sorry to hear about your experience at AAS. We appreciate your feedback and will use it to better our organization. Thank you for your review and we wish you the best.

Viewing 31 - 33 of 176 Reviews

Jobs at American Auto Shield

MO Onsite; Automotive Warranty Claims Adjuster

CO Onsite; Automotive Warranty Claims Adjuster