Does American Auto Shield pay their employees well?

According to anonymously submitted Glassdoor reviews, American Auto Shield employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at American Auto Shield. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at American Auto Shield?

29% of American Auto Shield employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Auto Shield 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at American Auto Shield?

Claims Adjuster (40) , Customer Service Representative (13) , Automotive Claims Adjuster (4) , Auto Claims Adjuster (3) , Mechanical Claims Adjuster (3) , Payment Processor (3) , Supervisor (3) , Automotive Mechanical Claims Adjuster (2) , Claims Customer Service Representative (2) , Claims Specialist (2) , Claims Team Lead (2) , Customer Service Representative (CSR) (2) , Team Lead (2) , Technical Claims Adjuster (2) , Technical Claims Specialist (2)

What are the pros of working at American Auto Shield according to real employee reviews?

"The pay is good and there is opportunity for overtime if you want it." ((in 23 reviews)); "work from home flexible and understanding management is great" ((in 21 reviews)); "Great people to work with" ((in 9 reviews)); "The benefits are good." ((in 9 reviews)); "Remote work Quarterly Bonuses Laid back at times Overtime during busy season ( typically from April to September)" ((in 5 reviews))

What are the cons of working at American Auto Shield according to real employee reviews?

"Poor management, lack of upward movement, inconsistent messaging" ((in 8 reviews)); "their training then going to actually taking calls was completely different." ((in 6 reviews)); "Bad Managers If you are in Colorado, they are moving to 3 days in office starting in November/December 2023." ((in 4 reviews)); "Leadership is always looking to cut costs, often at the expense of employees." ((in 4 reviews)); "Nepotism runs rampant in management, from the very top (TT) down." ((in 3 reviews))

What are employees saying about American Auto Shield layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Auto Shield layoffs and their outlook for job security at American Auto Shield in 2026.

What are the top reviewed American Auto Shield locations?

Lakewood , Denver , Phoenix , Houston , Colorado Springs , Saint Louis , Tampa , Saint Peters , Dallas , Arvada , Colorado City , Miami , Orlando , Arizona City , Glendale , Tucson , Louisville , Corpus Christi , Arlington , Munford , Indianapolis , Cleveland , Golden , Westminster , Fort Lauderdale , Oviedo , Jeff , Highlands Ranch , Coconut Creek , Florida City

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (176 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

176 reviews

1.0

May 13, 2024

Don’t recommend

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Work from home, pay is decent

Cons

Told one thing in training and then another afterwards. The product you are administering is designed not to pay out. Felt very scummy.

American Auto Shield Response

2y

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

3.0

Apr 22, 2024

Pros and cons

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Work from home is great

Cons

Calls are nonstops Did have a high turnover

American Auto Shield Response

2y

Thank you for your valuable feedback. Your positive experience with our flexible work from home option is heartening. At our company, we consider every concern as an opportunity to improve. So, we assure you that we are taking your feedback seriously and working diligently to implement the necessary changes.

5.0

Apr 11, 2024

Good company and very pleasant work environment

Data analyst

Recommend

CEO approval

Business Outlook

Pros

Good people to work with Flexible to work remote or on site Good pay

Cons

Other than the fact that Carshield now is majority owner of the company and is moving the positions to MO, the company is a very good place to work.

American Auto Shield Response

2y

We want to express our sincere appreciation for taking the time to leave us a review! Your hard work and dedication to our company for several years have not gone unnoticed. We understand that change can be tough, and we empathize with the impact it can have on our team members. We want you to know that we care about you, and your concerns are important to us. If you have any questions or need support, please don't hesitate to reach out to your manager or HR representative. We are here for you and are committed to helping you through this transition in any way we can.

Viewing 37 - 39 of 176 Reviews

Jobs at American Auto Shield

MO Onsite; Automotive Warranty Claims Adjuster

CO Onsite; Automotive Warranty Claims Adjuster