Does American Auto Shield pay their employees well?

According to anonymously submitted Glassdoor reviews, American Auto Shield employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at American Auto Shield. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at American Auto Shield?

29% of American Auto Shield employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Auto Shield 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at American Auto Shield?

Claims Adjuster (40) , Customer Service Representative (13) , Automotive Claims Adjuster (4) , Auto Claims Adjuster (3) , Mechanical Claims Adjuster (3) , Payment Processor (3) , Supervisor (3) , Automotive Mechanical Claims Adjuster (2) , Claims Customer Service Representative (2) , Claims Specialist (2) , Claims Team Lead (2) , Customer Service Representative (CSR) (2) , Team Lead (2) , Technical Claims Adjuster (2) , Technical Claims Specialist (2)

What are the pros of working at American Auto Shield according to real employee reviews?

"They let you work from home which is great" ((in 25 reviews)); "The pay is good and there is opportunity for overtime if you want it." ((in 20 reviews)); "The benefits are good." ((in 8 reviews)); "Good people at the entry and mid" ((in 6 reviews)); "home balance, Friendly coworkers" ((in 4 reviews))

What are the cons of working at American Auto Shield according to real employee reviews?

"Poor management, lack of upward movement, inconsistent messaging" ((in 9 reviews)); "Training was completely different from actually taking phone calls." ((in 7 reviews)); "Bad Managers If you are in Colorado, they are moving to 3 days in office starting in November/December 2023." ((in 4 reviews)); "Leadership is always looking to cut costs, often at the expense of employees." ((in 4 reviews)); "Nepotism runs rampant in management, from the very top (TT) down." ((in 3 reviews))

What are employees saying about American Auto Shield layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Auto Shield layoffs and their outlook for job security at American Auto Shield in 2026.

What are the top reviewed American Auto Shield locations?

Lakewood , Denver , Phoenix , Houston , Colorado Springs , Saint Louis , Tampa , Saint Peters , Dallas , Arvada , Colorado City , Miami , Orlando , Arizona City , Glendale , Tucson , Louisville , Corpus Christi , Arlington , Munford , Indianapolis , Cleveland , Golden , Westminster , Fort Lauderdale , Oviedo , Jeff , Highlands Ranch , Coconut Creek , Florida City

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

176 reviews

1.0

Nov 29, 2024

would not recommend

Claims support

Recommend

CEO approval

Business Outlook

Pros

This was once a good company before the merger. This listed CEO Tosh is gone. We had 3 different ones in my 2 years. Extremely high turnover at the lower levels as well.

Cons

Asking for more and more daily, while offering less to their employees. For 2025 they have cut over 50hours of PTO from long time veteran employees. In office employees are paid more and treated better than the remote workers.

1.0

Nov 19, 2024

Used to be good

Consultant

Recommend

CEO approval

Business Outlook

Pros

(Used to have) Long tenured employees with a small company work/life balance. The pay is actually really good though, assuming you don't get let go.

Cons

AAS was recently purchased and now has none of the things that made life good. Insane deadlines, do more with less, suspension of raises and 401k. Turned a small company into a corporate meat grinder.

1.0

Jun 23, 2024

No longer valued as a employee

Team lead

Recommend

CEO approval

Business Outlook

Pros

can not provide a positive comment

Cons

Some Managers/ Supervisors are not worthy of the position they hold and are pushing older employees towards the door, and became toxic and abusive work place with no real help from management or HR when brought to their attention to correct the way people are treated.

American Auto Shield Response

1y

Thank you for your review. We are sorry to hear about your experience at AAS. We appreciate your feedback and will use it to better our organization. Thank you for your review and we wish you the best.

Viewing 43 - 45 of 176 Reviews

Jobs at American Auto Shield

MO Onsite; Automotive Warranty Claims Adjuster

CO Onsite; Automotive Warranty Claims Adjuster