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American Auto Shield

Engaged Employer

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

176 reviews
1.0
May 13, 2024

Don’t recommend

Recommend
CEO approval
Business Outlook

Pros

Work from home, pay is decent

Cons

Told one thing in training and then another afterwards. The product you are administering is designed not to pay out. Felt very scummy.

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American Auto Shield Response
2y
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
1.0
Feb 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Good pay and pto, benifits

Cons

Poor management, unrealistic goals for bonuses, they don’t like to keep employees around very long, they like turnover.

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American Auto Shield Response
2y
Thank you for sharing your feedback. We are sorry to hear about your recent experiences. We take every comment seriously to make internal changes to improve. It is feedback like yours that helps us to improve the employee experience. We appreciate your honesty and are thankful for the time you have taken to leave this review. We would also encourage you to utilize our open door policy and start a dialogue with your team lead, manager, or HR. Thank you, again, for your contributions to our organization.
1.0
Dec 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Provides equipment. Breaks. CMS is a good program. Work from home.

Cons

Only will be promoted if you are a woman. Lunches are very short. Keep losing great employees to better companies. To strict on phone times. No time to get work done properly. Employees hang up on RFs due to long claims with no recourse. To many changes to company that do not make an impact from prior. Team Leads in positions that should NEVER be in a leadership position.

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American Auto Shield Response
2y
Thank you for your review. AAS is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on an employee’s protected class. We take these allegations seriously and will conduct an internal investigation based on this review and make reasonable efforts to ensure AAS practices comply with state and federal employment laws. We appreciate you bringing this to our attention. Again, thank you for your feedback.
Viewing 46 - 48 of 176 Reviews

Glassdoor has 177 American Auto Shield reviews submitted anonymously by American Auto Shield employees. Read employee reviews and ratings on Glassdoor to decide if American Auto Shield is right for you.