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      American Auto Shield

      Engaged Employer

      American Auto Shield reviews

      2.5

      29% would recommend to a friend

      (176 total reviews)

      Jason Currier

      39% approve of CEO

      26% positive business outlook

      Ratings by demographic groups

      American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

      Reviews by job title

      176 reviews
      1.0
      Apr 13, 2023

      Employment

      Automotive mechanical claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      No pros at this company

      Cons

      Training is lacking they throw you to the wolves and if you can't get the hang of it in your first week they let you go they nit pick your claims you get into trouble if you don't score 100% on their review which no one ever gets and management has their head in the clouds

      avatar
      American Auto Shield Response
      3y
      Thank you for your review. We are sorry to hear that we did not meet your employment expectations. We appreciate your feedback regarding your experience and will share your feedback with management.
      2.0
      Mar 27, 2023

      Not worth it if you care about others

      Claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      At this time I have none

      Cons

      Company does not put their members first. Claims constantly delayed due to adjuster not working in timely matter. Something that should take less than 5 hrs to review so customer can get vehicle fix same day takes weeks.

      avatar
      American Auto Shield Response
      3y
      Thank you for your feedback. The feedback we receive is used to evaluate opportunities for improvement. We are sorry to hear that we are missing the mark regarding your employee experience. We appreciate your feedback and will share it with upper management.
      3.0
      Mar 15, 2023

      fair but deceptive

      Auto claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      great pay and benefits and decent hours. got to work from home.

      Cons

      incredibly over worked. Much more work assigned than i bargained for. Tons of interruptions. Was told i would get 4-5 new jobs a day, but i got 8-10. When i was working on 40 claims at once, i begged to be taken out of the new claims queue so i could catch up. was told to bring it up again when i got to 60. i left with 72 claims waiting for resolution with no time for any of them. They laid off me and 35 other in a sperate department from mine. that department was constantly offering VTO. But my department was swamped. Several of the guys in my training class quit before graduating from training, saying ' this job was not what i was told it would be" when they went thru recruiting.

      avatar
      American Auto Shield Response
      3y
      Thank you for taking the time to leave this review. We work hard to ensure our employees are provided a comprehensive benefits packages and competitive pay. We are sorry to hear that we did not meet the mark on your experience expectations. The experiences of our employees and clients is our top priority. We appreciate your feedback and will share it with upper management. Thank you, again, for your review and we wish you well in your future endeavors.
      Viewing 79 - 81 of 176 Reviews
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      ReviewsAmerican Auto Shield reviews

      Glassdoor has 177 American Auto Shield reviews submitted anonymously by American Auto Shield employees. Read employee reviews and ratings on Glassdoor to decide if American Auto Shield is right for you.