Does American Auto Shield pay their employees well?

According to anonymously submitted Glassdoor reviews, American Auto Shield employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at American Auto Shield. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at American Auto Shield?

29% of American Auto Shield employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Auto Shield 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at American Auto Shield?

Claims Adjuster (40) , Customer Service Representative (13) , Automotive Claims Adjuster (4) , Auto Claims Adjuster (3) , Mechanical Claims Adjuster (3) , Payment Processor (3) , Supervisor (3) , Automotive Mechanical Claims Adjuster (2) , Claims Customer Service Representative (2) , Claims Specialist (2) , Claims Team Lead (2) , Customer Service Representative (CSR) (2) , Team Lead (2) , Technical Claims Adjuster (2) , Technical Claims Specialist (2)

What are the pros of working at American Auto Shield according to real employee reviews?

"work from home flexible and understanding management is great" ((in 23 reviews)); "The pay is good and there is opportunity for overtime if you want it." ((in 21 reviews)); "The benefits are good." ((in 10 reviews)); "Great people to work with" ((in 8 reviews)); "Remote work Quarterly Bonuses Laid back at times Overtime during busy season ( typically from April to September)" ((in 4 reviews))

What are the cons of working at American Auto Shield according to real employee reviews?

"Poor management, lack of upward movement, inconsistent messaging" ((in 8 reviews)); "Training was completely different from actually taking phone calls." ((in 7 reviews)); "Bad Managers If you are in Colorado, they are moving to 3 days in office starting in November/December 2023." ((in 5 reviews)); "Leadership has no accountability at all." ((in 4 reviews)); "Nepotism runs rampant in management, from the very top (TT) down." ((in 3 reviews))

What are employees saying about American Auto Shield layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Auto Shield layoffs and their outlook for job security at American Auto Shield in 2026.

What are the top reviewed American Auto Shield locations?

Lakewood , Denver , Phoenix , Houston , Colorado Springs , Saint Louis , Tampa , Saint Peters , Dallas , Arvada , Colorado City , Miami , Orlando , Arizona City , Glendale , Tucson , Louisville , Corpus Christi , Arlington , Munford , Indianapolis , Cleveland , Golden , Westminster , Fort Lauderdale , Oviedo , Jeff , Highlands Ranch , Coconut Creek , Florida City

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

176 reviews

2.0

Mar 21, 2022

Ok company

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Decent pay, work from home, set schedule

Cons

Stressful talking to shops, micromanagement, outdated process

American Auto Shield Response

4y

Thank you for your candid feedback and all you do for AAS. I encourage you to take advantage of our open door policy and talk with your Team Lead or Supervisor on any ideas you have to improve processes, decrease stress and how you would like to be managed. We're always striving to improve, so we'd greatly appreciate any feedback or ideas you have.

5.0

Jan 14, 2022

Best Decision Ever

Vendor support specialist

Recommend

CEO approval

Business Outlook

Pros

I started working here because I needed a job. I had no mechanical expertise but did have some call center experience. I never expected to like the job so much and be doing so well that I never want to leave. From day one the pay was great and company has always been willing to work with my schedule which is a real plus with a special needs little one with lots of doctors appointments. The best thing though is how far I have gotten in the 3 years I have been here. This company has valued me and my work ethic like no other. I feel like they really see the value in me and that has done so much for my confidence and happiness. I had no idea for a direction in my life but with this job I found a career.

Cons

If there is a con I would say it would have to be training. I will say it has gotten at least 60 times better then when I started but could still use some improvement. You can at least see the company trying to continuously improve which is great!

American Auto Shield Response

4y

We appreciate all you do and we’re so glad that you’re on our team! We pride ourselves on promoting from within, so it’s good to hear that you’ve been able to move up and that you’ve found a career here at AAS. You’re right, our Learning and Development Team has come a long way in the last three years. We’re glad to see you’ve noticed the improvements we’ve made and want you to know we’ll continue to focus on finding ways to make it even better. We really appreciate your feedback and will share it with the Leadership Team.

5.0

Jan 7, 2022

Wonderful Workplace

Corporate trainer

Recommend

CEO approval

Business Outlook

Pros

I have been with AAS for 9 months now and never have I been a part of such a tight knit team. I was a contractor for a government organization for 15 years and I am closer to my co-workers now, even in a remote environment, than my previous role. The way everybody has each others back and builds each other up is amazing. There is also a great opportunity for advancement in the company and the compensation is good.

Cons

Your salary includes a quarterly bonus when you are offered the position though you are not eligible for the bonus for almost a year depending on your start date. The waiting period should be disclosed when the offer letter is given.

American Auto Shield Response

4y

Thank you for your feedback! Transitioning to a remote work environment has not been without challenges, however, staying connected with each other remains a top priority for the entire company. Our employee engagement team is launching some exciting new initiatives in the upcoming months. We love that you are part of such a tight knit team. We value your feedback regarding our short term incentive program. We’ll be sure to share your feedback with our People Services Leadership Team. We also see amazing things on the horizon here at American Auto Shield.

Viewing 85 - 87 of 176 Reviews

Jobs at American Auto Shield

MO Onsite; Automotive Warranty Claims Adjuster

CO Onsite; Automotive Warranty Claims Adjuster