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American Auto Shield

Engaged Employer

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

176 reviews
5.0
Dec 12, 2022

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Been here two years and it’s a great place To work, management cares, they listen to our issues, constantly working on systems to improve them, quarterly bonuses. Nice benefits

Cons

Pay increases for tenured team members, paying new car’s the same as adjusters.

avatar
American Auto Shield Response
3y
Thank you for the great review. We appreciate this feedback. We are so happy to hear about your positive experience with us. We will share your suggested areas of opportunity and advice with management.
1.0
Sep 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Working from home and decent pay and benefits

Cons

Dealing with irate customers everyday over the auto warranties that AAS services

avatar
American Auto Shield Response
3y
Thank you for your valuable feedback. We are sorry to hear that you did not have a positive experience with American Auto Shield. We appreciate your review and wish you well in your future endeavors.
4.0
Jul 31, 2022
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and opportunity to move within the company. They provide internal training to get you set to apply to other positions. The higher management are very sincere and easy going, they genuinely want you to improve.

Cons

A lot of the company relies on the call center for adjudicating claims. The callers you get can be very rude and will berate you, to which you are sometimes told you are/are not allowed to hang up. If you do, its a write up for call avoidance. The claims department is hardly up to standard so you will have to do a lot of cleaning up after others and hoping it doesn't count against you.

avatar
American Auto Shield Response
3y
Thank you for your review. We truly appreciate your feedback as we are devoted to improving the employee experience. We apologize if we didn't meet the mark in all areas of your employment with us. We wish you the best of luck in your future endeavors.
Viewing 82 - 84 of 176 Reviews

Glassdoor has 177 American Auto Shield reviews submitted anonymously by American Auto Shield employees. Read employee reviews and ratings on Glassdoor to decide if American Auto Shield is right for you.