Does American Auto Shield pay their employees well?

According to anonymously submitted Glassdoor reviews, American Auto Shield employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at American Auto Shield. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at American Auto Shield?

29% of American Auto Shield employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Auto Shield 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at American Auto Shield?

Claims Adjuster (40) , Customer Service Representative (13) , Automotive Claims Adjuster (4) , Auto Claims Adjuster (3) , Mechanical Claims Adjuster (3) , Payment Processor (3) , Supervisor (3) , Automotive Mechanical Claims Adjuster (2) , Claims Customer Service Representative (2) , Claims Specialist (2) , Claims Team Lead (2) , Customer Service Representative (CSR) (2) , Team Lead (2) , Technical Claims Adjuster (2) , Technical Claims Specialist (2)

What are the pros of working at American Auto Shield according to real employee reviews?

"The pay is good and there is opportunity for overtime if you want it." ((in 24 reviews)); "They let you work from home which is great" ((in 19 reviews)); "The benefits are good." ((in 9 reviews)); "Great people to work with" ((in 8 reviews)); "Remote work Quarterly Bonuses Laid back at times Overtime during busy season ( typically from April to September)" ((in 5 reviews))

What are the cons of working at American Auto Shield according to real employee reviews?

"Poor management, lack of upward movement, inconsistent messaging" ((in 9 reviews)); "Training was completely different from actually taking phone calls." ((in 6 reviews)); "Bad Managers If you are in Colorado, they are moving to 3 days in office starting in November/December 2023." ((in 4 reviews)); "Leadership has no accountability at all." ((in 4 reviews)); "Nepotism runs rampant in management, from the very top (TT) down." ((in 3 reviews))

What are employees saying about American Auto Shield layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Auto Shield layoffs and their outlook for job security at American Auto Shield in 2026.

What are the top reviewed American Auto Shield locations?

Lakewood , Denver , Phoenix , Houston , Colorado Springs , Saint Louis , Tampa , Saint Peters , Dallas , Arvada , Colorado City , Miami , Orlando , Arizona City , Glendale , Tucson , Louisville , Corpus Christi , Arlington , Munford , Indianapolis , Cleveland , Golden , Westminster , Fort Lauderdale , Oviedo , Jeff , Highlands Ranch , Coconut Creek , Florida City

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (176 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

176 reviews

1.0

Aug 4, 2023

Shady

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It was a remote job

Cons

Company culture was nit transparent.

American Auto Shield Response

2y

Thank you for your feedback. We a re sorry to hear me missed the mark on your employment expectations. We appreciate your review and wish you the best.

3.0

Mar 15, 2023

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

WFH with set schedule and lunch

Cons

New management every month with no help or guidance

American Auto Shield Response

3y

Thank you for your review and we are glad to hear you enjoyed our remote work setup. We are sorry to hear that we did not meet your employment expectations. We take all feedback seriously and will pass this information along to upper management. We appreciate your review and wish you the best.

2.0

Dec 31, 2022

50/50

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They are opportunities to grow within the company Good Benefits

Cons

High level of Micromanagement. Loosed Training High Employee Turnover(except you love a company where co-workers don't stay for long)

American Auto Shield Response

3y

Thank you for this helpful feedback and for recognizing the work we have put in to improve benefits and provide career pathways for our employees. Additionally, we thank you for your feedback regarding areas of opportunity. We do not take this feedback lightly. We are sorry to hear we are not meeting your job expectations, and we encourage you to share your thoughts and ideas with your supervisor.

Viewing 79 - 81 of 176 Reviews

Jobs at American Auto Shield

CO Onsite; Automotive Warranty Claims Adjuster

MO Onsite; Automotive Warranty Claims Adjuster