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American Auto Shield

Engaged Employer

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

176 reviews
3.0
Mar 10, 2024

Good

Recommend
CEO approval
Business Outlook

Pros

Work schedule flexibility and workload

Cons

No longer remote company if you live within 50 miles of an office

avatar
American Auto Shield Response
2y
Thank you for taking the time to share your thoughts about working with us. We deeply appreciate your feedback as it is vital for our continuous improvement and for fostering a positive work environment. We were pleased to hear that you've found the work schedule flexibility and workload to be positive aspects of your role. We understand that a balance between professional and personal life is crucial, and we're glad that our efforts to maintain this balance was beneficial to you. Regarding your concern about the transition from a remote to an in-office model for those within a 50-mile radius of our offices, we understand that changes in workplace structure can be challenging. The decision to bring our team back into the office was made after careful consideration and analysis of how we can best serve our clients and maintain a collaborative team environment. We wish you the best of luck in your future endeavors. Thank you once again for your honest review.
1.0
Jan 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Loved the team I was working with

Cons

Had to deal with many angry customers that weren't mine. Training was completely different from actually taking phone calls.

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American Auto Shield Response
2y
Thank you for sharing your feedback. We appreciate you taking the time to share your feedback regarding your experience at American Auto Shield. We are sorry to hear we need to meet your employment experience expectations. We will be sharing your feedback with upper management so that we can continue to better our organization for our employees. Thank you, again, for your review and we wish you all the best.
1.0
Dec 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay is good starts at $18

Cons

Managers cover up for each other, draining

avatar
American Auto Shield Response
2y
Thank you for your review. We are sorry to hear that we have not met your employee experience expectations. We take all feedback seriously. We appreciate you taking the time to share feedback regarding your experience with management. We hope you took the opportunity to address your concerns while you were here with us. Thank you for your feedback and for your contributions to American Auto Shield.
Viewing 76 - 78 of 176 Reviews

Glassdoor has 177 American Auto Shield reviews submitted anonymously by American Auto Shield employees. Read employee reviews and ratings on Glassdoor to decide if American Auto Shield is right for you.