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      American Auto Shield

      Engaged Employer

      American Auto Shield reviews

      2.5

      29% would recommend to a friend

      (176 total reviews)

      Jason Currier

      39% approve of CEO

      26% positive business outlook

      Ratings by demographic groups

      American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

      Reviews by job title

      176 reviews
      5.0
      Jan 27, 2023

      Employee Oriented Company

      Employee engagement assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      American Auto Shield goes to great lengths to make people feel part of a team, despite the fact that we've grown to over 750 employees. There's a great deal of positive feedback, as well as incentives to participate. It's also a very inclusive company, with an ethnically diverse group of employees.

      Cons

      Since I started with the company, it's grown 15 times over. I miss the days when I knew all the employees, but anyone who joins the company now, knowing it's a large company, wouldn't be bothered by this.

      avatar
      American Auto Shield Response
      3y
      Thank you for the great review. We appreciate this feedback. We are so happy to hear about your positive experience with us. Thank you for all you do!
      5.0
      Jan 20, 2023

      Awesome Company

      Quality supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      American Auto Shield is a employee focused employer. Open Communication between departments Open Door Policies throughout the company. Always looking how to improve themselves.

      Cons

      Clear instruction on Benefit coverage and more assistance in the sign up process.

      avatar
      American Auto Shield Response
      3y
      Thank you for the great review. We appreciate this feedback. We are so happy to hear about your positive experience with us. We will share your suggested areas of opportunity and advice with management.
      3.0
      Dec 28, 2022

      Changing Tides

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very generous with time off. Good health insurance to choose from. When hired, was told I would receive $50 per month in a "Thrive" account. It is actually $25, but appreciated. Companywide motivation to collaborate internally. Performance based bonuses.

      Cons

      Unattainable goals. Mathematically, call in/out requirements on a daily basis can not be met within the allotted 8hr time frame. Digital baby sitter (Calabrio) best suited for a unionized workforce performing mindless redundant tasks (think sorting mail) that watches your actions and reports them to Work Force Management that will instantly alert superiors that you are "out of compliance." An example is taking an unscheduled bathroom break or remaining on a call into the time frame that you are scheduled to be on a break/lunch. The requirement to work off of the clock. You MUST log into your queues at your scheduled worktime to the 1,0000th of a second, but the process to do this takes at least 5 minutes for someone that is "seasoned" or knows the process to the second. 8 password protected interfaces, three requiring two step authentication via text to your personal cell phone. (no compensation) Stringent isp. performance requirements that your employment hinges on, but no compensation there either. Nepotism runs rampant in management, from the very top (TT) down.

      avatar
      American Auto Shield Response
      3y
      Thank you for your review . We strive to provide all our employees with a comprehensive benefits package. We appreciate all feedback as it allows up to continuously improve our employee experience. Thank you for all you do!
      Viewing 127 - 129 of 176 Reviews
      Related searches: American Auto Shield jobs | American Auto Shield salaries | American Auto Shield benefits | American Auto Shield interviews
      ReviewsAmerican Auto Shield reviews

      Glassdoor has 177 American Auto Shield reviews submitted anonymously by American Auto Shield employees. Read employee reviews and ratings on Glassdoor to decide if American Auto Shield is right for you.