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      American Auto Shield

      Engaged Employer

      American Auto Shield reviews

      2.5

      29% would recommend to a friend

      (176 total reviews)

      Jason Currier

      39% approve of CEO

      26% positive business outlook

      Ratings by category

      3.0

      Compensation and benefits

      2.9

      Diversity & inclusion

      2.9

      Work/Life balance

      2.5

      Culture & values

      2.3

      Senior management

      2.3

      Career opportunities

      American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      176 reviews
      5.0
      Mar 30, 2021

      12/10

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very Oriented around clear communication and owning responsibilities I thoroughly enjoy being remote able to accomplish my duties, and how effortless communication is to one another. definitely feels more efficient than a brick and morter workplace

      Cons

      cant think of one at this point in time

      avatar
      American Auto Shield Response
      5y
      Thank you for the feedback. We've been working hard to create a virtual culture of the company and your comment validates the work we've been doing. If you have any additional feedback please feel free to reach out to any member of the Leadership team.
      5.0
      Mar 18, 2021

      Vibrant growing company!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've been with the company for almost two years and during that time it's been an environment of change. It's been interesting to watch the company double in size and how they've really focused on employee development. The new employee training was completely overhauled and is some of the best training I've seen in my career. They implemented a quarterly bonus program and all employees are eligible to participate. But mostly, I feel like I can have a career here. They promote from within a lot.

      Cons

      Sometimes the customers can be harsh. It doesn't seem like we are ever fully staffed although they seem to be hiring like crazy. Finally, there is no community now that we are all remote. It can be difficult to build relationships with other employees outside of your immediate team.

      avatar
      American Auto Shield Response
      5y
      Thank you for your feedback. You're right, we've completely overhauled the training program and we're glad that you appreciate all of the changes we've made. We're working to improve the sense of community in our virtual environment, some examples include reengaging our Engagement Committee, rolling out a new Well being committee and holding our first wellness challenge.
      2.0
      Jan 22, 2021

      Feels like my first call center job

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relaxed to a fault. Not much else.

      Cons

      One word... micromanagement. When all of the employees don't give a damn and those of us who do actually have to ask permission to do our job now as a result, it's time to look elsewhere. Young company making some huge mistakes. You're 20 years in guys. This is ridiculous.

      avatar
      American Auto Shield Response
      5y
      Thank you for your feedback. As you are aware our company had grown over 90% in the last year and we're experiencing growing pains. We would encourage you to share your experience and your ideas with your Team Lead to improve in the areas outlined in your comments. We will be rolling out ways to provide feedback in the near future and would encourage you to utilize those tools.
      Viewing 154 - 156 of 176 Reviews
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      ReviewsAmerican Auto Shield reviews

      Glassdoor has 177 American Auto Shield reviews submitted anonymously by American Auto Shield employees. Read employee reviews and ratings on Glassdoor to decide if American Auto Shield is right for you.