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American Auto Shield

Engaged Employer

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

176 reviews
4.0
Feb 20, 2025
Recommend
CEO approval
Business Outlook

Pros

The people working for the company are nice, it's a good environment and there's company activities to make you feel more welcome

Cons

4 paid holidays through the year, health benefits are OK, management doesn't take input when deciding your career path

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American Auto Shield Response
1y
Thank you for taking the time to share your feedback. We appreciate hearing about your employee experience and are glad to learn that you enjoy working with our team! We strive to provide an environment where employees feel welcome, valued, and respected. We offer an employee benefits package that includes comprehensive coverage and company perks, including our ThrivePass Wellness Program and Working Advantage Employee Discount Program. Perks also include fun on and off-site company events that help foster team, company, and community spirit. We also offer Educational Reimbursement Programs and career pathways based on our employees' unique skills, interests, and career goals. All active AAS employees qualify for financial support for development courses and certification exams relevant to their roles and aligned with business goals. Additionally, employees working full-time for at least one year with us qualify for our Tuition Reimbursement Program. We encourage you to take advantage of these and other resources to enhance your employee experience and professional growth. Continue to communicate with your leaders about your career goals. Find mentors to help you gain the skills and knowledge you need to advance your career. Don't forget to use resources like AAS Voice to share your valuable feedback and ideas to improve our services! Thank you again for sharing your employee perspective. We value your feedback and look forward to maintaining a positive work environment while investing in your professional growth.
3.0
Jan 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Great people to work with

Cons

Company was purchased and the quantity and quality of changes has been both dramatic and disheartening.

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American Auto Shield Response
1y
We appreciate your feedback regarding recent company changes. We recognize that some adjustments may be challenging, and we value our employees’ efforts and understanding as we strive to deliver an enhanced customer experience. We look forward this year to also cultivating an enriched employee experience, including an improved communication and recognition platform. Thank you again for your feedback and for your contributions to the company. We encourage you to communicate any suggestions and concerns you may have with your leaders and team. Together, we will continue to take actionable steps to drive a culture of customer service excellence.
3.0
Jan 13, 2025

Use to be 5 star

Recommend
CEO approval
Business Outlook

Pros

I got a M-F opening shift Good pay Remote for now rumor has that will change next

Cons

Bought out by Carshield Lost a lot of PTO due to buy out Employees continue to lose because of car shield

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American Auto Shield Response
1y
We appreciate your feedback and understand your concerns regarding the recent company changes. We are making adjustments to deliver an enhanced customer experience while also working to ensure we provide the best possible employee experience. We acknowledge that some of these adjustments may be challenging, and we are committed to listening to employee feedback. We are pleased to confirm that while we do intend to change our current employee recognition platform, we also plan to deliver a more robust communication and social recognition platform that empowers our employees to recognize and celebrate each other’s contributions and achievements. We also encourage employees to take part in upcoming employee engagement initiatives, like wellness challenges and company events, and team-building and professional development opportunities. Thank you again for your feedback. Like our communication and recognition platform, we look forward to making additional employee-centric improvements this year, and we encourage you to continue to communicate any suggestions or concerns.
Viewing 22 - 24 of 176 Reviews

Glassdoor has 177 American Auto Shield reviews submitted anonymously by American Auto Shield employees. Read employee reviews and ratings on Glassdoor to decide if American Auto Shield is right for you.