Does American Auto Shield pay their employees well?

According to anonymously submitted Glassdoor reviews, American Auto Shield employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at American Auto Shield. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at American Auto Shield?

29% of American Auto Shield employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Auto Shield 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at American Auto Shield?

Claims Adjuster (40) , Customer Service Representative (13) , Automotive Claims Adjuster (4) , Auto Claims Adjuster (3) , Mechanical Claims Adjuster (3) , Payment Processor (3) , Supervisor (3) , Automotive Mechanical Claims Adjuster (2) , Claims Customer Service Representative (2) , Claims Specialist (2) , Claims Team Lead (2) , Customer Service Representative (CSR) (2) , Team Lead (2) , Technical Claims Adjuster (2) , Technical Claims Specialist (2)

What are the pros of working at American Auto Shield according to real employee reviews?

"The pay is good and there is opportunity for overtime if you want it." ((in 23 reviews)); "work from home flexible and understanding management is great" ((in 21 reviews)); "Great people to work with" ((in 9 reviews)); "The benefits are good." ((in 9 reviews)); "Remote work Quarterly Bonuses Laid back at times Overtime during busy season ( typically from April to September)" ((in 5 reviews))

What are the cons of working at American Auto Shield according to real employee reviews?

"Poor management, lack of upward movement, inconsistent messaging" ((in 8 reviews)); "their training then going to actually taking calls was completely different." ((in 6 reviews)); "Bad Managers If you are in Colorado, they are moving to 3 days in office starting in November/December 2023." ((in 4 reviews)); "Leadership is always looking to cut costs, often at the expense of employees." ((in 4 reviews)); "Nepotism runs rampant in management, from the very top (TT) down." ((in 3 reviews))

What are employees saying about American Auto Shield layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Auto Shield layoffs and their outlook for job security at American Auto Shield in 2026.

What are the top reviewed American Auto Shield locations?

Lakewood , Denver , Phoenix , Houston , Colorado Springs , Saint Louis , Tampa , Saint Peters , Dallas , Arvada , Colorado City , Miami , Orlando , Arizona City , Glendale , Tucson , Louisville , Corpus Christi , Arlington , Munford , Indianapolis , Cleveland , Golden , Westminster , Fort Lauderdale , Oviedo , Jeff , Highlands Ranch , Coconut Creek , Florida City

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

176 reviews

1.0

Dec 28, 2024

Horrible company to work for as an adjuster

Automotive claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Work from home and pay is good.

Cons

First..The computer system they use to adjust claims (salesforce) is the worst screen by screen bs to adjust a claim. It wastes the adjusters time and the shops time. Salesforce is the main reason for hangups on long claims. Have EVERYTHING for the claim on a scroll screen like most other companies. Second…they don’t care about you at all…AT ALL. First month there the new CEO (bunny Steve Tosh) fired 80 claims adjusters. Third…written up by a very rude hateful woman the first week adjusting because it took wayyyy to long to enter parts for an Audi turbo claim because sales force is THEE WORST program to adjudicate claims…my first week adjusting. Your just a body filling a spot for them. Fourth..discipline the turds who ACTUALLY deserve it and promote the ones who ACTUALLY deserve it….GO WORK FOR ENDURANCE! They pay less but truly care for their employees and family needs.

5.0

Dec 23, 2024

Best job I have ever had!

Network development specialist

Recommend

CEO approval

Business Outlook

Pros

I am grateful to have the position I have that has allowed me to flourish and grow as a person both professionally and personally. The work culture is great, and I feel appreciated.

Cons

The reduction of perks has been disappointing but what can you do? Business is business.

American Auto Shield Response

1y

We are thrilled to hear you are flourishing in your career with American Auto Shield! We value your contributions to the company and look forward this year to cultivating an enriched employee experience – including perks like an improved employee recognition platform, rewarding company-wide challenges and events, and professional development opportunities that encourage growth. Thank you for your valuable feedback and continued support as we strive to deliver an enhanced customer and employee experience.

1.0

Dec 9, 2024

Shady Business Practices

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Company doesn't have the total market for shady business practices, but they are actively looking to expand to be a market leader. They have a casual disregard for their customers, so that should help them generate as much profit as possible without having to worry about ethics or human decency. They also dispose of any employee that won't turn a blind eye to their immoral and often illegal business practices, so that should make sure their profits keep increasing.

Cons

The don't have the luxury of having enough customers to generate the revenue they need, but their celeberty endorsments whould help them fool more customers into believing they want to help them with their auto repairs. No legal department (out-sourced to CarShield), no marketing team (out-sourced to CarShield), and no local management (out-sourced to CarShield). I also heard they don't have a cybersecurity team, so I hope no one attempts to get a quick ransomware payday.

Viewing 25 - 27 of 176 Reviews

Jobs at American Auto Shield

MO Onsite; Automotive Warranty Claims Adjuster

CO Onsite; Automotive Warranty Claims Adjuster