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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,611 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,611 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      4.0
      Sep 1, 2008

      Good place to work

      Senior marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      American Express prides itself as a company that values work/life balance and for good reason. With four weeks of paid vacation, frequent teambuilding events, ability to work from home (laptops are provided for all), and 9-5 the norm, the work environment is great if that's what you're looking for.

      Cons

      If work/life balance is not what you're looking for, the pay-off of relatively low salaries is not that great. You'll get paid about 25-50% more in comparable jobs in other financial services companies. Decision making is also incredibly inefficient and slow due to the corporate culture of "alignment" (which basically means that no one wants to take ownership of projects/initiatives) and the highly-matrixed nature of business units within the company.

      5.0
      Aug 31, 2008

      Their desire to let someone else run their IT infrastructure is the first step to ruin.

      Network engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The understanding by leadership about the importance of a work-life balance. The pay is good, the benefits are relatively good, the ability to move around within the company is true value in working for AMEX.

      Cons

      The constant desire for them to outsource, outtask, and offshore every piece of IT, alienating their professional employees, while treating zero skill customer support representatives as protected people.

      2.0
      Aug 26, 2008

      Great if you want to have work life balance but...

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The brand itself is a great one with its huge loyal base of charge cards (gold, green and platinum). The brand has a positive image and is know for outstanding customer service. The work life balance is great especially for women. The paid time off is 4 weeks, pretty good by industry standards. Add to it the flex days, sick days and multiple fun events during the year, and it's a pretty decent life you get. You will find good natured people throughout company and you may not see as much back biting. A few years in American Express can add much to your resume. And the opportunities to work in diverse fields and internationally add much to the value.

      Cons

      The brand relies too much on the loyal customer base it has held for some time. The value proposition of an American Express Card for youth is debatable, especially charge cards. The more recent exposure to credit cards may cause some problems.

      Viewing 18562 - 18564 of 18,611 Reviews
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      ReviewsAmerican Express reviews

      Glassdoor has 21,965 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.