Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,073 reviews left anonymously by employees. This rating has increased by 10% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 75% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 204 reviews)); "Atmosphere and people are great." ((in 71 reviews)); "Coworkers are great and makes the day go by fast." ((in 43 reviews)); "Great training and great surpevisors." ((in 40 reviews)); "Good work life balance in here" ((in 34 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Low pay and busy work mostly" ((in 49 reviews)); "Poor management; No upward movement available; behind the industry in products." ((in 49 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 31 reviews)); "No way to work from home." ((in 24 reviews)); "Bad upper management." ((in 20 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,023 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

75% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Compensation and benefits

4.0

Culture & values

3.9

Work/Life balance

3.9

Senior management

3.8

Career opportunities

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,023 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Nov 22, 2025

Insurance

Claims specialist

Recommend

CEO approval

Business Outlook

Pros

Good salary & benefits: health insurance, life insurance, short and long term disability

Cons

Top heavy claims review management. Field offices have limited authority so jumping through hoops for claims strategy and settlement funds is frustrating.

Amica Insurance Response

6mo

We greatly appreciate you taking the time to share this feedback with us on Glassdoor. We’re glad to hear this about our compensation and benefits package! Please know that we’re always listening and we would love the opportunity to learn more about your experience. If you’re interested, could you email us at employeefeedback@amica.com? Thank you!

2.0

Nov 6, 2025

Declining company values

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

-Great benefits at first. Then the company slowly started to pinch away at benefits overtime to where it’s now bare minimum. But you, as an employee, don’t feel it too much due to how slow they’re removing it until you realize how much more you’re paying out of pocket. -remote work at first. Mostly due to the pandemic. Now the company is slowing making people return to the office

Cons

- company culture is toxic. All the way up to the executive board. The office feels like high school part 2. Miserable people, including supervisors and management, projecting their insecurities, making a normal job much worse. This is the type of job where you have to fake it to make it. Because there is no genuine people. They all play the game to survive. Promotions come from personality not skillset. If you don’t play the game, you get the insecurity projections and the work will increase due to the pettiness of supervisors and management.

Amica Insurance Response

6mo

We’re sorry to hear you feel this way about your experience at Amica, and we’re concerned about some of the comments you shared regarding our company culture. We would greatly appreciate the opportunity to look into this and learn more about your feedback. Could you please email us at employeefeedback@amica.com so we can learn more about your comments? Thank you.

4.0

Oct 13, 2025

Great Comapany, Generous Benefits

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I really enjoyed my time working for Amica Insurance. Unfortunately the pandemic really impacted my department making it a difficult place to work. I did leave during the pandemic, but I’m sure things are back to status quo. I was paid very well, and had frequent raises, many bonuses. They had lots of fun events and activities all free to employees and sometimes their family members too. Health insurance was great too, and very affordable. Generous vacation days, paid holidays off. Cafeteria food was subsidized by the company and super cheap. If you got the “healthy option” it was even less. The culture was great and I truly did enjoy my time there. The CEO is a kind man who takes care of his people. He works right on campus along side everyone else and will frequent company outings and activities. It was hard to see the pandemic take its toll.

Cons

Systems were a bit outdated, and when they did try to update them, it was not a fun experience. They are a bit behind in the times with technology in some departments. Schedules could be better, but holidays off was much appreciated.

Amica Insurance Response

7mo

Thank you for taking the time to share such detailed feedback about your experience on Glassdoor. We appreciate the kind words about our company culture, benefits, pay, and the time off that we offer! Please know that we greatly appreciate the feedback we receive from our employees, and although you no longer work with the company, we welcome you to email us at employeefeedback@amica.com regarding your comments about technology and scheduling. We look forward to hearing from you so we can learn more about your experience! Thank you again.

Viewing 400 - 402 of 1,023 Reviews

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