Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,070 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 74% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 194 reviews)); "Atmosphere and people are great." ((in 73 reviews)); "Coworkers are great and makes the day go by fast." ((in 43 reviews)); "Good work life balance in here" ((in 37 reviews)); "Great training and great surpevisors." ((in 36 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Poor management; No upward movement available; behind the industry in products." ((in 50 reviews)); "Low pay and busy work mostly" ((in 49 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 31 reviews)); "Then you get penalized by having 1 of your 2 work from home days taken away because you can't meet unrealistic expectations." ((in 23 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What Amica Insurance locations have received the highest employee ratings?

Costa Mesa , Greenville , Lake Oswego , Houston , Fairport , Raynham , Boston , Spokane Valley , Lincoln , Spokane

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,020 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Compensation and benefits

4.0

Culture & values

3.9

Work/Life balance

3.9

Senior management

3.8

Career opportunities

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,020 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

May 6, 2026

Supportive environment with increased sales focus

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work life balance, supportive staff and management

Cons

Placing a lot more emphasis on sales

Amica Insurance Response

1w

Thank you for your review of Amica and the comments you shared therein! We welcome you to email us at employeefeedback@amica.com if you’d like to speak with us in greater detail about your experience. Thank you again!

3.0

Apr 28, 2026

Supportive management, but increasing work oversight feels intrusive

Senior adjuster

Recommend

CEO approval

Business Outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

Amica Insurance Response

1w

Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.

4.0

Apr 9, 2026

Supportive team culture with limited overtime flexibility

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

They will pay for you to get your insurance license. Excellent team to work with. Never worried about making a mistake. Always room to learn, grow and be yourself. A lot of direct management and colleagues have been with the company for over 20 years. Rewarded and recognized for doing a good job.

Cons

Overtime only allowed during the busy time, and very limited to only 5 hours a week - i.e. during Summer months. Will schedule you to work 6-7 Saturdays a year, but instead of receiving overtime they will make you flex a day during the week.

Amica Insurance Response

1w

Thank you for your review! We’re happy that you enjoy working with your team, and that you’ve found room to learn, grow and be yourself at Amica. We always appreciate the opportunity to hear from our employees, and we’d like to get in touch with you to learn more about your feedback. If you’re interested, could you please email us at employeefeedback@amica.com? Thank you again!

Viewing 4 - 6 of 1,020 Reviews

Jobs at Amica Insurance

Associate Customer Care Representative

Associate APD Claims Representative

Associate APD Claims Representative

Customer Service Representative - Claims (Total Loss)

Associate Sales Representative

Amica Insurance

Amica Insurance reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Supportive environment with increased sales focus

Supportive management, but increasing work oversight feels intrusive

Supportive team culture with limited overtime flexibility

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