Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,072 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 73% of employees would recommend working at Amica Insurance to a friend and 74% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Amica Insurance?

73% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 207 reviews)); "Atmosphere and people are great." ((in 70 reviews)); "Coworkers are great and makes the day go by fast." ((in 42 reviews)); "Good work life balance in here" ((in 37 reviews)); "Good training and set me up for success in my career." ((in 35 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Low pay and busy work mostly" ((in 50 reviews)); "Poor management; No upward movement available; behind the industry in products." ((in 50 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 34 reviews)); "Of note, during the beginning of the pandemic, employees were initially forced to buy their own computers to work from home, with a small reimbursement that came later." ((in 21 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

73% would recommend to a friend

(1,022 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Compensation and benefits

4.0

Culture & values

3.9

Work/Life balance

3.9

Senior management

3.8

Career opportunities

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,022 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Oct 9, 2023

Great benefits, otherwise pretty stressful

Employee

Recommend

CEO approval

Business Outlook

Pros

-Great benefits -Flexible Schedule options -2 work-from-home days -Opportunities for promotion

Cons

-Sometimes unhealthy "workplace" culture. They expect all employees to be engaging & consider that in your pay raise (has some weight on your quarterly/yearly goals). So this place is not "introvert" friendly. -Managers are put under pressure from supervisors which results in the whole team feeling under pressure -The company overall tends to be pretty old school, there are more older employees here so as someone under 30 years old, you can feel the generation gap as the company and its older employees tend to be resistant to change (not allowing for more WFH days for example). Or focusing on employee's work rather than their ability to engage/chit-chat. Was hoping more changes would come since there's a new CEO but haven't seen much change there.

Amica Insurance Response

2y

Thank you for your review and providing honest, open feedback on Glassdoor. We’re happy to hear that you enjoy Amica’s benefits, our hybrid work schedule and the opportunities available to you. Please know that we’re always listening, and we strive to ensure all of our employees feel a sense of inclusion & belonging, whether introverts or those more prone to be outgoing. We’d like to get in touch with you to learn more about your experience at Amica. If you’re interested, please email us at employeefeedback@amica.com so we can schedule some time to speak with you. Thank you again.

2.0

Jun 25, 2022

What was once a great place to work, isn’t.

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Success Sharing and some benefits

Cons

Micromanaging, micromanaging, and more micromanaging with a sprinkle of never ending changes.

Amica Insurance Response

4y

Thank you for your review. Please know that we truly do care about our employees and the feedback that they share with us. Although you are no longer with the company, we’d welcome the opportunity to speak with you and learn more about your experience so that we can continue making Amica a great place to work. If you’re interested, please email us at employeefeedback@amica.com. Thank you.

2.0

Jun 23, 2022

Downhill fast

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits , long time customers and coworkers

Cons

Amica has lost its warm customer service feel. Long time insureds with many books of business no longer feel appreciated. Amica is now more interested in micro managing employees than retaining them or customers. Amica implements to many new things at once which is extremely overwhelming and no longer worth the pay. The expectations now give employees anxiety which is why probably at least 35% of the staff has left the company. It's sad and a shame as I used to be so proud to say amica was my employer.

Amica Insurance Response

4y

Thank you for you review and honest feedback. We’re always listening, and feedback from our employees continues to help us make Amica a great place to work. Because of this, we would appreciate the opportunity to discuss your comments with you directly. Could you please email us at employeefeedback@amica.com so we can learn more? Thank you.

Viewing 76 - 78 of 1,022 Reviews

Jobs at Amica Insurance

Associate Customer Care Representative

Associate Customer Care Representative - Lisle, IL

Associate Customer Care Representative - Service Center

Associate Customer Care Representative

Associate APD Claims Representative

Amica Insurance

Amica Insurance reviews

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Reviews by job title

Great benefits, otherwise pretty stressful

What was once a great place to work, isn’t.

Downhill fast

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