Amica Insurance reviews

There is no career path at the local level. You will need to move to a different state or home office in RI if you plan to move up. No benefit is offered to assist you with moving if you can even find an opening elsewhere. The managers are not trained well and lack people skills. Amica also invest little in technology. Agents are will doing many tasks manually such as issuing policies. Time off is a point of contingency for many. Employees are written up regularly for exceeding sick time (average 40 hours a year) even if that employee clearly has that time available. Amica is very "old school" with regard to policy and procedures. I would not recommend Generation X or Y will find it a very stifling place to work.

I regret to say that my experience at Amica has been nothing short of a micromanagement nightmare. If you value your autonomy and sanity, this might not be the ideal workplace for you. The excessive micromanagement from upper management was tough to deal with. Beware this job is not what they make it out to be in the interview. This is a call center customer service job. And also note they use Workforce management which will make your life at this job very difficult. Need to use the bathroom? Don't take too long or a workforce management representative will message you to ask why you aren't taking calls. There is opportunity to make sales in this position, but it is extremely difficult to close deals due to all of the moving parts that go into it. This includes excessive underwriting (Which in a lot of cases annoy the customers), and long turnaround to be reviewed due to the heavy workload. There is pressure from management to get sales and grow the business, but it is often the managers fault that representatives cannot close deals. Also, if you are not licensed going into the job and obtain it within Amica, beware there is a one-year payback clause. So, after you get licensed and leave the company for whatever reason within that year, they will send you a bill. I'm sure it’s not like this at all Amica branches but some of those in senior leadership positions at the Westborough location are toxic and will make your life harder than it needs to be. Shame on them. There is also little room for career growth if you start at the bottom and / or not willing to relocate. Avoid Amica. There are plenty of better opportunities out there.