Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,072 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 73% of employees would recommend working at Amica Insurance to a friend and 74% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Amica Insurance?

73% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 205 reviews)); "Atmosphere and people are great." ((in 74 reviews)); "Coworkers are great and makes the day go by fast." ((in 39 reviews)); "Solid company with excellent reputation and training." ((in 33 reviews)); "Stable and friendly work environment" ((in 22 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Poor management; No upward movement available; behind the industry in products." ((in 51 reviews)); "Low pay and busy work mostly" ((in 48 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 32 reviews)); "A good example of this is work from home which is currently at one day a week because upper management believes employees need to be in the office to sustain our "culture"." ((in 24 reviews)); "Bad upper management." ((in 20 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

73% would recommend to a friend

(1,022 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,022 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews

1.0

Feb 11, 2022

Micromanagement

Sales

Recommend

CEO approval

Business Outlook

Pros

Benefits decent comission good coworkers

Cons

Unorganized bad systems management has no idea what theyre doing

Amica Insurance Response

4y

Thank you for your review. We appreciate your comments about Amica’s benefits, but we’d like to learn more about some of the concerns you shared in your review. Could you please email us at employeefeedback@amica.com so we can get in touch? Thank you.

4.0

Sep 3, 2018

Quit Job

Associate customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great Benefits Most coworkers are helpful Training is well done

Cons

Horrible Management - They hire managers based on degrees alone. 90% of the time the person hired has a degree in something not insurance related and ends up knowing nothing. They spend their time browsing the internet and refusing to help. Really the only reason I left this job.

Amica Insurance Response

7y

Thank you for your review and feedback. We appreciate your comments about our training and the teamwork here. Please know that we work hard in these areas to ensure that our employees feel supported and connected to a team. In regards to your comments about degree requirements – some of our Future Leaders Program positions also accept related insurance experience at Amica in lieu of a degree. In order to better understand your concerns about management and discuss the rest of your review, we’d appreciate the opportunity to speak with you directly. If you’re interested, please email us at employeefeedback@amica.com so we can get in touch. Thank you.

3.0

Jun 11, 2018

Working for Amica

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Healthcare benefits - 401K Matching - Profit Sharing Bonuses

Cons

- Too slim of staff in many areas, overworked promoting a burn out syndrome - Unqualified leaders in upper/executive management, our size no longer supports promote from within only type business. - Rotating executive positions - Yearly raises are barely offsetting rates of inflation

Amica Insurance Response

8y

Thank you for your review. We appreciate your feedback. If you’d like to discuss this further, please email us at employeefeedback@amica.com. Thank you.

Viewing 91 - 93 of 1,022 Reviews

Jobs at Amica Insurance

Associate Customer Care Representative

Associate Customer Care Representative - Lisle, IL

Associate Customer Care Representative

Associate Customer Care Representative - Service Center

Associate Customer Care Representative

Amica Insurance

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