Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,072 reviews left anonymously by employees. This rating has increased by 9% over the last 12 months. 73% of employees would recommend working at Amica Insurance to a friend and 74% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Amica Insurance?

73% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 200 reviews)); "Atmosphere and people are great." ((in 73 reviews)); "Coworkers are great and makes the day go by fast." ((in 37 reviews)); "Solid company with excellent reputation and training." ((in 34 reviews)); "Stable and friendly work environment" ((in 23 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Low pay and busy work mostly" ((in 50 reviews)); "Poor management; No upward movement available; behind the industry in products." ((in 49 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 30 reviews)); "Then you get penalized by having 1 of your 2 work from home days taken away because you can't meet unrealistic expectations." ((in 23 reviews)); "Bad upper management." ((in 20 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

73% would recommend to a friend

(1,022 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Compensation and benefits

4.0

Culture & values

3.9

Work/Life balance

3.9

Senior management

3.8

Career opportunities

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,022 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Jul 30, 2018

Worst Company to Work For!

Senior account

Recommend

CEO approval

Business Outlook

Pros

Bonding with relatable co-workers

Cons

Too many cons to list but lets name a few... Micromanagement, racist. and careless.

Amica Insurance Response

7y

Thank you for reaching out to us. We’re concerned about this and would like to look into it. Please contact us at EmployeeFeedback@amica.com to discuss further so that we can address your concerns.

1.0

Jun 23, 2018

Rep

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

This used to be a good company to work for.

Cons

Been with Amica many years. I was proud to say I worked there. It was about service to our customers. Now it is about numbers. Training is decent but the systems are deplorable and they are all new. Absolutely un achievable expectations! Now we are expected to work many weekends also. Us old timers did not sign up for this. Managers are useless. Too busy on cell phones to take any calls but will come find you if you need a minute to regroup due to the stress.

Amica Insurance Response

8y

Thank you for your review. Please know that we are currently looking into long-term solutions for Saturdays. Additional weekends are a short-term solution that enable us to maintain superior service in the midst of increasing phone volume. Regarding the systems that we currently employ – we are always working to improve the efficiency of our technology and the workflows that come with those systems. We work closely with CIS and each of the business units to ensure that fixes are implemented regularly to address defects. If you have specific feedback that you’d like to discuss regarding the technology being used, or if you have any additional comments that you did not include in your review, we welcome you to send us an email at employeefeedback@amica.com as we’d be happy to address your concerns. Thank you.

2.0

Sep 13, 2017

Insurance sales that's actually a call center.

Associate account representative

Recommend

CEO approval

Business Outlook

Pros

Immediately vested in 401K after 30 days. Hour lunch break. Most holidays off.

Cons

The main issue is that you are told that you are an insurance sales rep while in actuality you are a glorified customer service rep. Commissions are paid a flat rate of $25 per policy regardless of how much the premium is and is paid on a "one and done" basis. You will spend majority of your day servicing policies and maybe 10% of your time is actually writing new business. Their CRM is antiquated and you will find your self cleaning up others messes constantly because they are not paid enough to be a one stop solution for all customer inquiries.

Viewing 121 - 123 of 1,022 Reviews

Jobs at Amica Insurance

Associate Customer Care Representative

Associate Customer Care Representative - Lisle, IL

Associate Customer Care Representative

Associate Customer Care Representative

Associate Customer Care Representative - Service Center

Amica Insurance

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Worst Company to Work For!

Rep

Insurance sales that's actually a call center.

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