Amica Insurance reviews

I joined this company through the FLP training. If you are going through this program...respectfully decline to continue. As a grad straight out of college with no experience I saw the lore of moving to a new place and earning an income as quite the appeal. I came to learn that management in my office preyed on this. Several people from my cohort would share the same feeling. It felt like a hazing phase. My office misunderstood me being young as me also being agreeable to whatever they requested. Here's what you can expect as someone new to the "Team Manager" position: - A below industry average salary -To "earn your respect" even if you are not respected -To "work your butt off" for the 2% raise -Take the ownership of reps who have no desire to improve/be coached -For your schedule to be changed once you become salaried -No united front/ support from management -No work life balance -Office politics - Older reps/leads/managers degrading you to your face or behind your back - For supervisors/managers to leave before 5pm for any reason ranging from recurring doctor visits to going to target across the street just so they don't have to close the office themselves -False security in workplace professional relationships- no one actually cares about you. They will use your vulnerable information against you. This role is basically being a bossed up super rep. You often need to close polices from beginning to end because reps are backlogged, resistant to change, or just flat out don't know what they're doing. This the type of culture that molds you professional so you know what you will not accept in the future. However, Amica offices are being closed. This company does not have the financial grounding it needs to guarantee you a career let alone a job. In this next phase reps are allowed to work remotely while offices close while management is left to scrabble to either a foundation office or accept severance. Also Amica's financial advisor recommended they catch up with industry standard in compensation or start to sanction their money properly in 2022. Our 2023 bonus was recorded as the largest the company has ever seen. My feeling is that bonuses were never country wide performance based--only what Amica felt like giving.

Management excels at uber micromanaging, constant threats! There are unrealistic KPIs that reps have no control over but weigh heavily on their reviews and create constant unnecessary stress. Mention stress and the employee assistance program will be suggested! Metrics require reps to solicit on at least 40% of calls they receive, this is tracked by AI and reported monthly. A rep can meet that metric but if the customer doesn’t want a quote for Life Insurance, doesn’t buy another line of business, the rep can lose their WFH days and when they do, their manager loses theirs too-does that make sense! Don’t meet the call metrics, you’ll lose your WFH days, no matter that the phone system has constant, unresolved issues effecting your calls. Rep spends too much time between calls back to the office for them, don’t answer enuf calls back to the office, don’t sell enuf policies, back to the office. So, don’t believe the promise of a hybrid schedule. Great customer service hours means you’ll work holidays and Saturdays no need to choose, mngt assigns them to you. Yes, you’ll likely be assigned a Saturday and Monday holiday in the same week because the scheduling dept has no respect for your time or “work-life balance”. Scheduling time off is a fiasco, mngt limits number of people out each day and if you and someone with better KPIs want the same day off, you won’t get it.