Amtrak reviews

3.5

70% would recommend to a friend

(1,269 total reviews)

Stephen Gardner

69% approve of CEO

54% positive business outlook

Amtrak has an employee rating of 3.5 out of 5 stars, based on 1,269 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amtrak employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

1K reviews
5.0
Aug 1, 2018

Senior Photographer and Videographer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The travel benefits are amazing! All of the union employees are awesome! The younger leaders have a good grasp on how to lead and execute the company’s mission and vision. If you’re a “former” (train buff) working for the railroad is fantastic experience!

Cons

Top heavy Managment who feel compelled to be a part of every single decision being made on behave of a larger team. Unfortunately, mid-level employees do not have the opportunity or flexibility to perform one's job duties effectively.

3.0
Jul 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits are good and retirement is better than social security.

Cons

The culture is horrible it’s a very demeaning please. They will fire you for anything. Harassment amongst employees and by management to their employees Is extremely high. I have a MBA degree and I still can not move above the customer service level. I’m a union member and you have to pay union dues to work a non management position. The union Reps work for Amtrak to so there is a conflict of interest. The union is TCU in which they defend the company 100x harder than they do their members. TCU is not organized very well. The pay is fairly well but after union dues in medical and taxes are withdrawn your net income makes it look like you are making at least 15 to 17 an hr. As far as Work culture at Amtrak it is fueled by many rumors and those rumors are more affluent then your resume .

1.0
Jul 3, 2018

HR is sooooo MEAN & INEFFECTIVE!

Recommend
CEO approval
Business Outlook

Pros

Big name on your resume!

Cons

HR Corp are always working on these so-called projects that never adds any value to the business. Even we(HR) laugh at the goofy fake strategies. HRSC is a ran by a not-so-nice person who has no clue what they are doing and treats everyone like trash.The work environment is so toxic, the transaction reps can barely focus on their work thus , making so many mistakes. You only hear from the HRSC leader when you’re doing something wrong or made a mistake. Employee Relations is non effective and don’t practice real ER protocols. Labor Relations is a joke and has the highest turnover. They hire reps at the same rate as they hire conductors and LSA’s.

Viewing 7 - 9 of 1,269 Reviews

Glassdoor has 1,476 Amtrak reviews submitted anonymously by Amtrak employees. Read employee reviews and ratings on Glassdoor to decide if Amtrak is right for you.