Is Amtrak a good company to work for?

Amtrak has an overall rating of 3.5 out of 5, based on over 1,479 reviews left anonymously by employees. This rating has been stable over the past 12 months. 70% of employees would recommend working at Amtrak to a friend and 54% have a positive outlook for the business. The best reviews about Amtrak have been left by employees working as Intern , Engineer and Coach Cleaner .

Does Amtrak pay their employees well?

According to anonymously submitted Glassdoor reviews, Amtrak employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Amtrak. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Amtrak?

70% of Amtrak employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amtrak 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Amtrak?

Intern (41) , Railroad Conductor (32) , Electrician (29) , Customer Service Representative (26) , Locomotive Engineer (24) , Coach Cleaner (22) , Lead Service Attendant (20) , Reservation Sales Agent (20) , Engineer (19) , Manager (18) , Project Manager (15) , Journeyman Electrician (14) , Conductor (13) , Trackman (12) , Train Conductor (12)

What are the pros of working at Amtrak according to real employee reviews?

"Amtrak pays great and the benefits when employed full time are great." ((in 196 reviews)); "Union job with good pay ($28.67) per hour in Mechanical department as of 2017." ((in 188 reviews)); "Great team and people." ((in 76 reviews)); "Good salary and tips" ((in 27 reviews)); "Good for Work life balance" ((in 26 reviews))

What are the cons of working at Amtrak according to real employee reviews?

"Long hours and unexpected over time" ((in 36 reviews)); "Too many managers get in the way" ((in 34 reviews)); "To much nepotism, they tend to promote ,younger people" ((in 23 reviews)); "Management lacks leadership and the nepotism is absurd." ((in 23 reviews)); "Culture is terrible." ((in 22 reviews))

What are employees saying about Amtrak layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amtrak layoffs and their outlook for job security at Amtrak in 2026.

What are the top reviewed Amtrak locations?

Washington , Philadelphia , New York , Chicago , Los Angeles , Wilmington , Riverside , Seattle , Boston , Oakland , New Orleans , Phila , Beech Grove , Long Island City , Lancaster , Miami , Atlanta , Bear , Sacramento , Baltimore , Newark , Lorton , Albuquerque , Providence , Portland , Harrisburg , Odenton , Long Is City , New Brunswick , Kansas City

Amtrak reviews

3.5

70% would recommend to a friend

(1,271 total reviews)

Stephen Gardner

69% approve of CEO

54% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,271 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Amtrak has an employee rating of 3.5 out of 5 stars, based on 1,271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amtrak employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

1K reviews

4.0

Oct 17, 2012

Great place to work. But no room for advancement

Electrician

Recommend

CEO approval

Business Outlook

Pros

Since being at Amtrak, I have moved around into different job areas. Although, you tend to get use to doing a certain thing and become comfortable, a new experience is always a welcome change. Although my job title has not change, I held many positions at the company and succeeded. Management has been a very supportive role in my achievements and rewarded me for a job well done.

Cons

The hardest part of the jobs have been being changed shifts frequently. For instance, a senior co-worker may decide to change his shift, suddenly you will be forced to choose another shift in order to have a job.

1.0

Oct 15, 2012

It's the worst job in the world!!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good union pay, schedule and benefit.

Cons

The employees and passenger are horrible to deal with. A very unpleasant and hostile workplace.

1.0

Oct 9, 2012

The IT Department at Amtrak is a Hell-Hole

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you are good as kissing your bosses ass and doing anything he tells you to do, you can get promoted far beyond your capabilities.

Cons

The fact that this department has had 4 CIOs in the past 2 years speaks volumes. The business hates IT and no matter how hard you work or how much you accomplishment it is never good enough. Worse than that, because of the changes in management there is a constant state of uncertainty. THe leadership in the department does not have the capability to calibrate people. If you kiss the management's ass you will get ahead, whether you contribute anything or not. If you don't kiss the management's ass you will get fired, even if you are the most valuable peson in the department. Working in IT is kind of like being on the Titanic. Using that analogy and that there weren't enough lifeboats for everyone on the Titanic, people fight with each other like there isn't enough work for everyone. The integrity of many of the leaders is lacking. They will take credit for other peoples work, trash their co-workers and do everything they can to destroy people in other groups. This place is trulely a huge hell-hole. I would not recommend taking a job in IT under any circumstances.

Viewing 1225 - 1227 of 1,271 Reviews

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Amtrak

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Great place to work. But no room for advancement

It's the worst job in the world!!!

The IT Department at Amtrak is a Hell-Hole

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