Appen reviews

3.5

61% would recommend to a friend

(2,200 total reviews)
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Ryan Kolln

48% approve of CEO

49% positive business outlook

Appen has an employee rating of 3.5 out of 5 stars, based on 2,200 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Appen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Oct 8, 2017

Awful Experience

Recommend
CEO approval
Business Outlook

Pros

*They pay on time most of the time.

Cons

*No training. They give you things to read and figure things out on your own. *No communication and no support. If you are lucky to get a response, you will get it after a few days. *Very limited task availability. If you get to work more than 10 hours a week consider yourself lucky. *You never know when tasks will be available. Basically, you have to sit in front of your computer all day long if you want to accumulate the required 4 hours. *No probation period. You can get fired since day one if you do not meet their accuracy standards. *Guidelines for raters are totally contradictory and confusing. *Feedback from auditors often contradict the guidelines.

2.0
May 11, 2016
Recommend
CEO approval
Business Outlook

Pros

I applied, and waited three weeks for very slow communication follow-up, and was approved for the Crowd-source position. the only two "pro" marks I can see after playing with it for a week, are that there is work, and you can do it whenever suits you best.

Cons

If you've done anything like crowd-source work before (the closest I can compare to is Amazon Mechanical Turk) then it is VERY plain to see, that the tasks offered as work through Appen, are a complete waste of time. I have not seen a micro-task offered above the $0.20 mark. In 6 hours of doing these low-pay micro-tasks with Appen, I make $0.90. I made almost double that with Amazon Mechanical Turk the first two hours as a brand new user with no qualifications. So the entire application process for Appen, and qualification tests for Appen are a complete waste of time. I should also say that I took the qualifying tests on AppenScribe for transcription work, which I passed in the 90th percentile, and have sat around for a week with zero work offered. It's sad, I was hoping to made some dollars at least. But no.

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Appen Response
10y
Thank you for providing feedback on your experience with Appen. We are constantly working to improve our processes, and information like this is a big help to us.
1.0
Aug 22, 2019

Horrible!

Recommend
CEO approval
Business Outlook

Pros

I really don't have any Pros for Appen unfortunately. I feel like they take advantage of people.

Cons

Flexibility use to be a perk until they started telling you what hours you're working, with a faulty system to boot. The majority of people giving high ratings are full time employees I'm sure. How rude for someone to say that if you expect a work from home job to require only a PC and watching Netflix all day, you are mistaken. These are the type of mentalities you deal with. Who in their right mind with think such a thing?! Appen is unprofessional, has ineffective communication with it's staff and is EXTREMELY controlling from a distance. Guidelines change constantly and you are required to study and keep up with the changes WITHOUT pay. And then when I was paid, they determined, via their system how many hours I worked. When I would not go for it, they laid me off saying that no work was available and yet they consistently had ads up for the same position. As an Independent Contractor, you are supposed to be paid for the work you produce! I was required to do a certain amount of queries within a particular time frame in which I did. I tracked my own time which wasn't exact to their system so that did not want to pay me for my work. I disputed it every time and was able to get paid through strenuous and stressful effort until they no longer wanted to be bothered with someone whom wouldn't accept their tactics. It's was really unfortunate because I worked for them for almost 3 years. Also as an IC, you should be able to negotiate your "contract" but it is stagnant regardless of performance. They pay I started with was the pay I ended with. Truly, I should have been classified as an Employee based on their level of control, pay structure and continuous training, monitoring, correspondence and auditing. This would have entitled me to more benefits.

Viewing 22 - 24 of 2,200 Reviews

Glassdoor has 6,234 Appen reviews submitted anonymously by Appen employees. Read employee reviews and ratings on Glassdoor to decide if Appen is right for you.