Appian reviews

3.6

59% would recommend to a friend

(787 total reviews)
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Matt Calkins

51% approve of CEO

48% positive business outlook

Appian has an employee rating of 3.6 out of 5 stars, based on 787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Appian employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

787 reviews
1.0
Jun 8, 2018

Sales - Run Away!!!!!

Recommend
CEO approval
Business Outlook

Pros

Big on social activities at corporate but zero pros anywhere else.

Cons

The solution ( PaaS/BPM) is pretty much dead in the marketplace. IT hates it, the LOB's don't understand it and Appian is clueless on how to sell it. As a rep you'll be given 3-5 accounts( which more than likely have already been picked over by the previous 3 or 4 reps) and it's your job to overcome all of these issues. Expect no help from sales mgt., most talk a good game but have made their numbers at Appian by answering RFP's which were fed to them. FYI< Nepotism runs rampant in this company and all the sales leaders are either friends of the SVP of Sales or the owners themselves. They "feed" their favorite reps while the 150+ new reps get the garbage and micro-managed to death. Unless you're new to tech sales run away as fast as you can from this place, you have zero chance of making any money and it will be a big stain on your career.

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Appian Response
7y
Thank you for taking the time to share your feedback. Appian does not have a nepotism problem. Your reckless claim that "all the sales leaders are either friends of the SVP or the owners" is demonstrably false. The four founders (myself included) weren't friends and didn't even know our sales leaders before we recruited them. Some of the sales leaders used to work at the same company in our industry. That is normal and healthy. They aren't drinking buddies scheming to keep the Glengarry leads from you. Sales is hard work. Every week will see a founder somewhere pitching in to help close deals. I myself flew to Brussels this month for one sales meeting because we all have to help it each other if we're going to win - and even then there are no guarantees. I'm truly sorry it didn't work out for you here. Bad luck? Maybe. Not enough hustle? Possibly. But nepotism - no way.
3.0
Nov 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Some teams are independent, flexible, not micromanaged, but that seems to be changing. Expense policies are very generous and conferences, events, etc can be very nice. Benefits were pretty good, the HQ is very nice, and most people working there are helpful. I enjoyed working there and would only discourage developers and professional services people from avoiding Appian because you will have to make a lateral move if you leave. In sales, it is worth a shot since the potential market share is high.

Cons

They verticalized territories way too early. Their core industries carry them, so if you aren't in financial services or federal then you will struggle. Only AE's with happy, cash flow rich Customer Accounts will hit their number regardless of industry. Only 10-20 AEs are hitting plan across the company, and they've almost all been with the company for years. One of the "rainmakers" was on a performance plan after ~2 years, and happened to close a deal with a huge FS firm and now he's always at the top of the leaderboard. The product is not as good as management makes it seem. The competitive intelligence is extremely biased. I heard from a customer who I had a personal relationship with that one of the competitive intel items was simply not true. The CEO sent an all caps email out after a negative Gartner report which took them out of a key quadrant, saying that "this is actually a good thing". They are very arrogant, and totally unwilling to swallow their pride and start winning market share. They will remain a niche player unless they change that. They say they're the only platform that has their key components, yet somehow it is a very cluttered space they sell into. Some AEs stay there 3+ years without closing a deal. Legal and pricing torpedo deals all the time.

5.0
Aug 13, 2015

10 Reasons (among many more!)

Recommend
CEO approval
Business Outlook

Pros

Joining Appian was the best decision I've made in my career. Why? Honestly: 1) My colleagues are brilliant - high bar for hiring top talent so you're among the best 2) The organization is extremely employee-oriented (a few examples: Monday morning breakfasts provided, ambassador program for new hire orientation, Women's Leadership Program for the empowerment of women at Appian, I could go on...) 3) The environment is collaborative and everyone has a voice - it's a flat org structure so there are few steps up or down the ladder, which minimizes the gap between C-level and entry level 4) Immediately, you have the opportunity to bring ideas to fruition and work on special projects with other people that are passionate about the same objectives (I participated in something like this in my first month of working here). What's awesome is, with the right approach you'll get the resources to make those ideas a reality. 5) Opinions are sought after and sharing those opinions is encouraged regardless of status 6) Coolest product in our industry - literally transforming the way people do business - and everyone in the company also gets to be a user. As a non-technical person, I'm continually impressed by the power of our platform. It's easy to be excited about the product. 7) Appian doesn't rest on its laurels. Being the best at what we do still isn't enough. I love that this organization has a vision for the future and veraciously pushes the boundaries -- that tells me we're built for longevity and positioned for strategic, organic growth. 8) Great balance between start-up culture and large organization - I haven't felt anonymous here, but I also have a very clear role that contributes directly to our strategic plan. (Previously worked in another "start-up", and a lot of times you're asked wear too many hats that are way outside of your scope of work, but I haven't found that to be the case here. Everyone has a key role, and expectations are high for individuals but they aren't blurry. You have to be flexible because you may be moved around depending on your strengths, but you'll have a clear purpose.) It also helps that you're equipped with all the resources you need to do your job. 9) Flexibility both vertically and laterally with advancement (Example: my first meeting with my manager was entirely about where I wanted to see my career go and how we take steps to get me there... wow.) 10) I want to be here. I really found my fit with Appian and if you are someone that seeks a fast-paced, challenging environment and applies passion to everything you do, you'll be valued here. There are just 10 reasons if you like lists... this is just a fraction of what I've observed. In conclusion: from the inside, it's easy to understand why Appian was rated one of the best places to work!

Cons

HQ located in Reston Town Center -- not the most central location so for a lot of people it's kind of a hike. Reston Town Center is really nice with a lot of conveniences, but unless you live in Reston/Dulles area it'll be a longer commute.

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Appian Response
10y
Thank you for taking the time to write such a thorough review of experience with Appian! We love Reston Town Center for the many conveniences you mention as well as proximity to Dulles Airport, accessible mass transit, and a reverse commute for staff coming from downtown or Arlington. It's much better than having to drive into the District at rush hour.
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