Appian reviews

3.6

59% would recommend to a friend

(787 total reviews)
avatar

Matt Calkins

51% approve of CEO

48% positive business outlook

Appian has an employee rating of 3.6 out of 5 stars, based on 787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Appian employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

787 reviews
1.0
Mar 24, 2019
Recommend
CEO approval
Business Outlook

Pros

I wasn't there long enough to see much of the company, but it seemed like the Engineering department is pretty solid - just poorly managed.

Cons

I was put on a Performance Improvement Plan on my 10th day at the company after "not meeting expectations" at the end of the Academy (intensive training program to learn how to use Appian's platform). No face-to-face discussion beforehand, just a meeting scheduled with my manager's manager & an HR rep. They told me my project didn't meet all the requirements, my quiz scores were too low (the instructor explicitly said they were just for learning & didn't matter, and I got a 93 on the comprehensive final), and because I was late to Academy. I could talk about mitigating factors like how I had the flu during Academy, but does it really matter? I don't really think anyone should be put on a PIP that soon. Give them at least 2 months to get a full assessment of their strengths and weaknesses. I was on a PIP the day I met my team & got my own desk. Obviously I quit shortly after. There were 6 people in my Academy group and I wasn't even the only one to quit within their first 6 weeks, so that should tell you something. If you look through the other reviews, there's another employee who was let go on the spot after Academy.

avatar
Appian Response
7y
Thank you for being candid about your experience. As you can imagine, this is not an outcome that we are happy about either, as it is not a common one (we have put many hundreds of new employees through this program without incident), and not something we are looking to repeat. We always want to improve, and in the wake of your situation we are taking a comprehensive look at the Academy experience. Specifically we are looking into setting clearer expectations up-front during the recruitment process for our potential employees and providing clearer feedback for those during the program who are struggling to meet those stated expectations.
1.0
Oct 25, 2016
Recommend
CEO approval
Business Outlook

Pros

-The hours are normally reasonable -They do give occasional lunch and breakfast -The work is challenging and there is a collaborative environment to solve problems in teams

Cons

-I saw a review posted previously that Appian posts fake reviews to Glassdoor. This is indeed true and I encourage you to take the positive reviews here with a grain of salt. Notice how there is always a positive review or two every time a negative review is posted. Obviously, the CTO will vehemently deny this allegation. -The culture used to be great and everyone knew each other's names. As the management became increasingly overconfident, the company struggled to keep it and its culture dissolved. Now, it's becoming more of a place where you just show up, put in your hours, and leave. The old timers have a sort of cult here where they do not welcome the new employees as warmly. -The Professional Services side is struggling. While not all consultants can be expected to be on projects at all times, it's unreasonable for a significant portion of them to not have meaningful work. -The best idea absolutely does not win. Your supervisor's opinions win. In all of my seven projects here, I've had to do work according to my supervisor's wishes, which are often inefficient and erroneous. The hierarchy is in fact not as flat as they claim. Again, you have to see it for yourself and the CTO will be expected to post a rebuttal to this claim. However, have real chats with people in various departments and you'll start noticing a pattern. -The management does not provide transparency. With the addition of the recent Quick Apps feature, the need for professional services decreases. In addition, clients are increasingly hiring contractors to do the work of PS because they are cheaper. To go in tandem with this trend, Appian is focusing more on the sales and engineering side. This all points to a future with a significantly cut PS department. It's not surprising why so many people are leaving. Their work is becoming less important and being replaced. -I do plan on leaving soon as every day feels completely repetitive and working here has become unenjoyable to say the least. The work you do often feels really insignificant and does not make an impact beyond a web page that someone may look at a few times for several minutes. However, you often spend hours and days perfecting that page and application. Appian is not what it used to be. I would agree that it used to be the place that the CTO touts but it is heading in a direction that should be avoided. They give high starting salaries to new college grads to allure them to join over taking other competing offers. I would advise against this as the skills here are non-transferable the longer you stay, the more pidgeon-holed you get into the Appian ecosystem. True, some skills such as project management and Agile methodology are commonplace but overall, there are better places to start your career, learn more and obtain useful skills, and do impactful work that feels that way, not the way the management wants it to feel.

avatar
Appian Response
9y
Thank you for your feedback. I actively participate on Glassdoor in part to dig into areas of the company that we may have overlooked as we’ve grown. Investigating complaints provides an opportunity to catch up with people across the company so thanks for the push. That being said, it’s a contradiction to say building apps is too hard but Appian QuickApps means we won’t need consultants. Better tech creates more demand -- so we keep hiring consultants and engineers. You ask a fair question though: will your skills and career options be limited by a small company like Appian vs. a big company with many products? I would answer that Appian isn’t a trade school and it’s a good thing since tech careers based on commodity skills are doomed. The apps we build today weren’t always cloud or mobile -- Appian employees made them that way. The tools we use are ever-changing. Many people strongly believe Appian has the potential to be a great company -- but it isn’t for everyone. A long term vision, unlike most of our peers in the tech industry, requires patience, endurance and grit but allows for tremendous career growth and opportunities. This will always be a valuable forum to share feedback with the executive team but I would also encourage you to speak directly with myself or Debbie Moser, our VP of Human Resources.
1.0
Jan 3, 2018

Sales director

Recommend
CEO approval
Business Outlook

Pros

It’s hard to find pros. Product is good and references are good. People work hard and are smart. Free coffee at corporate

Cons

Not a place for a seasoned accomplished sales person. Sales management is nuts. Sales leaders yell, demean, dictate and treat sales people like admins. The place is crazy. Only people who do well are those that have been there for 14 years. There’s no respect for incoming sales people. Basically you’re treated like you’re stupid. Sales EVPs VPs aren’t very seasoned but they think they are masters of the universe. Horrible work environment for sales. Appian somehow erases postings. Negative postings I’ve read in the past are gone and only positive posts are left. Weird. Also presales staff is very iffy. Tough to find presales person who can do a good job

avatar
Appian Response
8y
Thank you for the praise on our teams, product and references. Our customers are foundational to Appian’s success and our people are the best in the business. It’s unfortunate to hear you’ve had a negative experience at Appian. The sales leadership team at Appian (including myself) recognizes the value that experienced account executives bring, and we actively elicit their feedback to ensure our sales team scales effectively and maintains the fast paced and rewarding culture we currently have. I also need to address your comment regarding missing posts. Glassdoor doesn’t give that ability to any customer nor would we ask them to as we value the feedback channel it creates to employers. We wish you all the best in your future endeavors.
Viewing 10 - 12 of 787 Reviews

Glassdoor has 862 Appian reviews submitted anonymously by Appian employees. Read employee reviews and ratings on Glassdoor to decide if Appian is right for you.