Does Arbella Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Arbella Insurance employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Arbella Insurance. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Arbella Insurance?

94% of Arbella Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Arbella Insurance 4.6 out of 5 for work life balance, 4.6 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at Arbella Insurance?

Claims Adjuster (16) , Customer Service Representative (16) , Claims Specialist (6) , Claims Service Center Representative (4) , Manager (4) , Business Analyst (3) , Claim Service Specialist (3) , Claims Service Representative (3) , Operations Associate (3) , Analyst (2) , Auto Damage Appraiser (2) , Claims Representative (2) , Claims Service Specialist (2) , Finance (2) , Human Resources Intern (2)

What are the pros of working at Arbella Insurance according to real employee reviews?

"Good benefits and time off." ((in 21 reviews)); "Good work life balance" ((in 18 reviews)); "People are nice and friendly." ((in 17 reviews)); "Great culture and values" ((in 14 reviews)); "Pleasant and supportive employees, comfortable work environment" ((in 10 reviews))

What are the cons of working at Arbella Insurance according to real employee reviews?

"Pay is low." ((in 16 reviews)); "Salary is low." ((in 8 reviews)); "Getting into IT management is difficult from the inside" ((in 7 reviews)); "nepotism and corruption" ((in 3 reviews)); "Pay on the lower end" ((in 3 reviews))

What are employees saying about Arbella Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Arbella Insurance layoffs and their outlook for job security at Arbella Insurance in 2026.

What are the top reviewed Arbella Insurance locations?

Quincy , Boston , Wakefield , Bridgewater , Methuen , Norwood , Sharon , Tewksbury , Worcester

Arbella Insurance reviews

4.4

94% would recommend to a friend

(179 total reviews)

Paul Brady

100% approve of CEO

89% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (179 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Arbella Insurance has an employee rating of 4.4 out of 5 stars, based on 179 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Arbella Insurance employee rating is 22% above average for employers within the Insurance industry (3.6 stars).

Reviews by job title

179 reviews

5.0

Mar 12, 2026

Couldn't be any better

Product department

Recommend

CEO approval

Business Outlook

Pros

Arbella is a wonderful employer, truly. The company itself, employees, volunteering opportunities, benefits, management, and upward mobility are all top notch. After I spent about a year here, I knew I never wanted to leave, that is saying something!

Cons

The only con is the 3 days in office/2 days home hybrid schedule. I wish it was 2 in office/3 at home. Ultimately, the pros outweigh this singular con by a huge margin.

Arbella Insurance Response

3mo

Thank you for sharing your experience working at Arbella. We’re glad to hear that you appreciate our volunteer opportunities and benefits, among many other things. We’re always seeking ways to improve our workplace, so we genuinely value this feedback.

4.0

Mar 5, 2026

Benefits

Claim service specialist

Recommend

CEO approval

Business Outlook

Pros

Great benefits. Generous paid time off.

Cons

Promotions do not seem to align with the standard performance metrics.

Arbella Insurance Response

3mo

Thank you for sharing your experience working at Arbella. We’re glad to hear that you appreciate our benefits offerings and generous PTO. We’re always seeking ways to improve our workplace, including employee development and career path opportunities, so we genuinely value this feedback.

3.0

Feb 11, 2026

good company, low pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good company culture and benefits

Cons

pays below average for the amount of work

Arbella Insurance Response

4mo

Thank you for sharing your experience working at Arbella. We’re glad to hear that you appreciated our company culture and benefit offerings. We’re always seeking ways to improve our workplace, so we genuinely value this feedback.

Viewing 7 - 9 of 179 Reviews

Jobs at Arbella Insurance

Customer Experience Professional - Hybrid

Claim Service Specialist - Springfield, MA - Hybrid

Claim Technical Assistant - Hybrid

Claim Service Specialist - Bridgewater, MA - Hybrid

Personal Lines Operations Associate - Hybrid