Does Arbella Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Arbella Insurance employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Arbella Insurance. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Arbella Insurance?

94% of Arbella Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Arbella Insurance 4.6 out of 5 for work life balance, 4.6 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at Arbella Insurance?

Claims Adjuster (16) , Customer Service Representative (16) , Claims Specialist (6) , Claims Service Center Representative (4) , Manager (4) , Business Analyst (3) , Claim Service Specialist (3) , Claims Service Representative (3) , Operations Associate (3) , Analyst (2) , Auto Damage Appraiser (2) , Claims Representative (2) , Claims Service Specialist (2) , Finance (2) , Human Resources Intern (2)

What are the pros of working at Arbella Insurance according to real employee reviews?

"Good benefits and time off." ((in 21 reviews)); "Good work life balance" ((in 18 reviews)); "People are nice and friendly." ((in 17 reviews)); "Great culture and values" ((in 14 reviews)); "Pleasant and supportive employees, comfortable work environment" ((in 10 reviews))

What are the cons of working at Arbella Insurance according to real employee reviews?

"Pay is low." ((in 16 reviews)); "Salary is low." ((in 8 reviews)); "Getting into IT management is difficult from the inside" ((in 7 reviews)); "nepotism and corruption" ((in 3 reviews)); "Pay on the lower end" ((in 3 reviews))

What are employees saying about Arbella Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Arbella Insurance layoffs and their outlook for job security at Arbella Insurance in 2026.

What are the top reviewed Arbella Insurance locations?

Quincy , Boston , Wakefield , Bridgewater , Methuen , Norwood , Sharon , Tewksbury , Worcester

Arbella Insurance reviews

4.4

94% would recommend to a friend

(179 total reviews)

Paul Brady

100% approve of CEO

89% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (179 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Arbella Insurance has an employee rating of 4.4 out of 5 stars, based on 179 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Arbella Insurance employee rating is 22% above average for employers within the Insurance industry (3.6 stars).

Reviews by job title

179 reviews

5.0

Feb 11, 2026

What its like to work for Arbella

Total loss adjuster

Recommend

CEO approval

Business Outlook

Pros

Arbella provides flexibility with working from home and in the office. They understand and support work life balance. Arbella offers several ways of furthering your education within the company and outside as well. One of greatest things about working for Arbella is they give you the opportunity and support you to give back to your local community by providing several volunteering opportunities. They also have amazing health benefit and 401k benefits.

Cons

I don't believe we get paid enough as a total loss adjuster. I think salary can be scaled differently

Arbella Insurance Response

4mo

Thank you for sharing your experience working at Arbella. We’re glad to hear that you appreciate our emphasis on work-life balance, career development, and giving back to our communities. We’re always seeking ways to improve our workplace, so we genuinely value this feedback, especially coming from a long-term employee. Thank you for being a member of the Arbella community!

3.0

Jan 30, 2026

Not perfect but not bad

Research data analyst

Recommend

CEO approval

Business Outlook

Pros

Friendly community. I was a co-op, and there was a really helpful mentor system.

Cons

Slow-paced environment, if you want to learn more, this is not the place.

Arbella Insurance Response

4mo

Thank you for sharing your experience doing a co-op with Arbella. We take pride in our company culture and supportive work environment. We are always seeking ways to improve our workplace, so we appreciate your valuable feedback.

5.0

Jan 12, 2026

It's all about the people!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The moment you walk through the door as a new employee, you are welcomed and made to feel a part of the Arbella family. From the onboarding and new hire process, to job opportunities, training, and mentorship programs, to building relationships across the organization, to access to executive and senior management, to team building activities, to the hybrid work environment, to the employee recognition events and charity and volunteering opportunities through the Arbella Foundation, Arbella has a unique way of making every employee feel valued, The Arbella culture is like no other and one that I feel anyone would want to be part of!

Cons

The commute can sometimes be a challenge given the amount of traffic but the hybrid environment helps to provide relief!

Arbella Insurance Response

5mo

Thank you for sharing your experience working at Arbella. We’re glad to hear that you appreciate our hybrid work schedule, company culture, and opportunities to give back to your community through the Foundation. We genuinely value this feedback, especially coming from a long-term employee. Thank you for being a member of the Arbella community!

Viewing 10 - 12 of 179 Reviews

Jobs at Arbella Insurance

Customer Experience Professional - Hybrid

Claim Service Specialist - Springfield, MA - Hybrid

Claim Technical Assistant - Hybrid

Claim Service Specialist - Bridgewater, MA - Hybrid

Personal Lines Operations Associate - Hybrid