Management will make or break your experience working here.
Pros
The company definitely takes care of their employees and offer a lot of perks as well as decent benefits. Compensation is pretty great. Co-workers are usually pretty nice and help whenever they can. Hours are ok depending on the project.
Cons
Management is a mess here mainly due to the fact that there are so many chefs in the kitchen. There's project managers, senior techs, your supervisor and some others that will have you going in multiple directions. Rules that are established will be kicked to the curb and when called out on something, they'll deny it and say that it was explained slightly different. The job could be so much easier if the rules that THEY ESTABLISHED were followed and everyone was on the same page. Communication is definitely lacking. Work/life balance will vary. Sometimes you'll be working 4 hours or less and have the day to yourself and other you could be working 10-14 and will have to stay overnight at a hotel. There are some occassions where you'll have to drive 3-5 hours for a 30 minute fix. There will be times you'll be away from home for weeks. There are a ton of apps that you'll need to do your job optimally. You'll need to attend zoom meetings every couple weeks. Co-workers, the Service Center and customers will be calling your personal phone whenever. If your state has MSP, be ready to give an ETA on when you can make it if they call, even if it's 2am.