Thoughtfulness can breed slow decision making at times, you need to have strong conviction in order to weather the storm at times. The engineering-focused systems that were set in place during the early years of the company can be difficult for business teams to gel with. Cross-functional processes and teams can be bottle-necked by one employee or key decision maker, hopefully, this will be fixed with more hiring and scaling of internal teams. Product team can portray a superiority complex at times, but when you understand that it's in the companies best interest to make sure the engineers are happy that's ok.