Portfolios are often unbalanced and no monetary compensation or even recognition is given to those who consistently stay late to meet deadlines. We are supposed to be one big team, so those who finish early are asked or they volunteer to help other teams. I have no problem with this, except when I see people sitting around doing nothing refusing to help (I did over hear someone tell their supervisor "No" when asked to help out) while others finish work they should be helping with too. Part of that is due to lazy individuals and that is not the company's fault. What is their fault is when supervisors don't take the time to get to know their team members and the branches that they serve, which is difficult due to such high turnover at the branch level and at the CSSC. Corporate cares nothing about retaining anyone in any department. Instead of investing in the people they have, they are happy to replace them with someone who will accept a lower salary who is fresh out of college (no offense to those recent grads).
When a wave of people quit (usually groups of 3-7), which is usually every 8-16 weeks, promotions are handed out and some aren't deserved. It seems like the promotions are based on who has the lowest salary and will expect the smallest raise. The review schedule and process is a joke. We are told to rate ourselves, prepare a self evaluation and be ready for a meeting with management, where we can entertain the thought of a raise, but they are always put off. Probably because they do not want to be confronted about giving anyone more money or at least what they might deserve.
The benefits are about average price for a single person, but if you have a family of 3 or more, be prepared to spend at least $1,200 - $1,600 per month. Hopefully you have a spouse with a better plan if you happen to have any kids. Oh and be sure to save your 2 weeks of vacation, sick and personal days if you are going to have a baby, because there is no maternity leave. Although the family spirit is praised by many other reviewers, there is no way to afford starting a family or insuring one at this job unless your spouse has a good job as well. I won't even begin to complain about the 401K, it's so minimal that you are better off allocating and investing somewhere else.
The company is so focused on growth and acquiring more branches, that they totally over look the people who provide services to these clients. No resources are given to the CSSC to accommodate the fast growth the company is experiencing. The quality of the financials, is declining, because knowledge, skill and experience walk out the door every month, and that is in all departments not just GL. I guess they don't care since all HOA's sign a contract. They will get at least 1 years worth of money before the clients leave.
