Assurant reviews

The training was not sufficient for the job, they promise support upon release to the floor. Support from team leaders is almost non-existent. My team was actually in the same training class as me and retained less information. The expectations of the clients are not reasonable for the type of calls that come in.

Inconsistent directive from supervisors and the management immediately above them. There are no established policies and procedures for claim handling. Everything is done on "a case by case basis". This is a euphemism for the claim will be handled according to whichever way the wind is blowing that day. There is very limited opportunity for advancement. The St Pete office is very small and only a very small number are able to move on to different positions. Job opportunities are not posted so employees can competitively apply for them. Instead someone is simply hooked up with a new position or advancement based on personal relationships instead of merit based. The amount of new business taken on is significant but staff size has not grown to match. The claims department has not grown in size in 3 years. Management has sold part of the business and taken on other new business that is more profitable. This gives the obvious appearance that management is trying to keep the department at the same staff size. Due to this there is basically nowhere to go. There is no established training protocol for new employees. Adjusters are hired one at a time and the training that they receive varies wildly. Throughout the year you are not shown any of you merit based results like quality or productivity. Instead management will go over them with you during your year end review. During mid year self review this data is not provided to employees, instead you have to request it.