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      Asurion

      Engaged Employer

      Asurion reviews

      3.3

      51% would recommend to a friend

      (6,220 total reviews)
      avatar

      Guru Gowrappan

      42% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Asurion has an employee rating of 3.3 out of 5 stars, based on 6,220 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      6K reviews
      2.0
      Aug 2, 2021

      Basically a sales position

      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent compensation during training, can make your own schedule after 90 days, overtime opportunities, room for growth in company

      Cons

      Crazy training schedule, can’t miss any days first 90 days, “pay per experience” after 90 days, rude customers, company only cares about making sales, could care less about actually providing technical support

      3.0
      Jul 27, 2021

      Customer service role

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Group actives were frequent as a way to boost teamwork. Overtime was almost always available. Plenty of ongoing training so the employee could be current on new technologies.

      Cons

      The scripts used were often a long way around to get to the simple fix for a customer’s issue; especially considering the calls were supposed to be completed in a certain amount of time regardless of the customer’s issue.

      2.0
      Jul 22, 2021

      They sing a good tune, but the music never matches.

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      • The pay was fair, but high performing salaried employees are worked hard for every penny. • Benefits were decent but hardly class leading

      Cons

      • Abysmal work/life balance- constantly expected to be "on call" • Often told, "well this is not a 40HR a week job" • Incredible stress/overwork induced employee turnover. • No accrued time off rather "unlimited" time off- all subject to your job's demands and availability for you to be out of office. Meaning individual contributors with deadlines and dependencies are rarely able to be out for more than a few days. • Culture is divisive and generally fake with blatantly divisive identity politics. • Sincere favoritism in hiring and promotions.

      Viewing 334 - 336 of 6,220 Reviews
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      ReviewsAsurion reviews

      Glassdoor has 6,449 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.