Asurion reviews

3.3

51% would recommend to a friend

(6,213 total reviews)
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Guru Gowrappan

50% approve of CEO

41% positive business outlook

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Mar 7, 2019
Recommend
CEO approval
Business Outlook

Pros

They pay well, generally more than other employers in Nashville.

Cons

Save some of that money and be prepared to be laid off at any time. I was there for over 2 years, which included three Decembers. Two of those three there were major RIFs, layoffs, mass firings -- whatever you want to call it. December 2018 they got rid of 70 people in IT. They'll be hiring like crazy this spring. Every year, they churn a lot of people. The environment is wide open. If you like noise and bustle, it is perfect. If you ever want to concentrate as part of your job, you are in trouble. Get some great noise-blocking headphones and figure out a way to shield your vision, because the noise and movement from every direction with no walls or partitions in the worst implementation of the flawed open office concept I have ever experienced. Right before I was RIFed there was a guy in the "pod" right next to me -- our elbows were literally less than 12 inches apart. They have an embarrassment of riches, mainly because cell phone insurance and extended warranties are a complete ripoff. Other than the moral baggage of working for such a company, know that all that money means lots of projects being spun up on a whim. There seems to be no process to avoid duplication of effort, or starting something from scratch with a new team rather than fixing an existing product with lessons learned from the existing team Very wasteful, but they recover money by laying people off every year. They have a reputation in Nashville, and it isn't a good one. Several recruiters told me Asurion is known for spitting people out. Another major employer in town refuses to hire anyone who has worked at Asurion. They do not want their culture infected by anyone who has been part of the Asurion way.

1.0
Feb 17, 2019
Recommend
CEO approval
Business Outlook

Pros

The pay is good and the training program is pretty comprehensive. They allow you to listen to yourself and hear what you can do to improve before you hit the production floor. There are always people around to help if you're in a bind.

Cons

They do not care if you're a top performer. You can hit the top 5% the way I did and still end up getting yelled at. If you end up with a bad coach who yells at you and makes threats, don't bother going to HR. They'll tell you nothing is wrong. If you have problems due to the treatment from your boss, they deem it your fault and do whatever they can to give you the appearance of helping while in reality they do whatever they can to get rid of you. If you stand out as someone who won't just silently take abuse day in and day out you will not work here long.

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Asurion Response
7y
Thanks for reaching out. We seek the best teammates and strive to bring out their best through everyday leadership. We're sorry to hear about your experience and have alerted our leadership to your feedback.
1.0
Oct 12, 2017
Recommend
CEO approval
Business Outlook

Pros

- A free Caltrain shuttle stops at the door of the building - Sweet view of the bay - If you’re on the right team, you’ll work on the in-thing in tech

Cons

The title of this review is not hyperbole — employees at the headquarters in Tennessee dismiss the teams in the California office as a joke. I’ll tell you why from a people perspective... The attitude, demeanor and knowledge level of the staff at the California office is cringeworthy. I’ll give you three examples to prove this. Firstly, there are individuals in the organization holding lead developer roles who do not know how to use git and are resistant to using pull requests and code reviewes — it’s 2017, get with the idea of collaboration. Google is your friend, research best practices for collaborative work — pull requests and git are must haves in 2017. There are other lead developers who are primadonnas who will throw a hissy fit if they don’t get their way — you’re a lead, act like a lead by your words and actions instead of using your “title” to prove you’re a lead. Thirdly, the attitude problem goes beyond frontline employees —managers will second guess your decisions at every opportunity, even if they were involved in the decision making process with you and you both agreed on the decision together. If you are a leader, have the intelligence to think through a decision, have the conviction to make the decision, and have the steadiness not to waffle on the decision later and most of all, don’t constantly second-guess yourself or your team — you are managers, act like it! On top of that, the managers that they’ve tended to hire at the California office don’t exude poise: they speak without confidence or conviction. And if you get past speaking ability, content-wise management don’t demonstrate the vision or foresight to plan more than 2 sprints ahead — many teams don’t even have a well-defined quarterly roadmap with milestones. All of these problems can be traced however to a candidate vetting process that is suspect at best. There have been candidates that were brought in, who, when interviewed, had little to no match with the qualifications listed on the job posting; these candidates shouldn’t have made it past a phone screen and instead they made it to the in-person round when we actually flew them into town for the interview!

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