Asurion reviews

3.3

51% would recommend to a friend

(6,220 total reviews)
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Guru Gowrappan

42% approve of CEO

41% positive business outlook

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,220 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Oct 22, 2020
Recommend
CEO approval
Business Outlook

Pros

- Most co-workers are great, caring people who want to do their best - Depending on your job/team, work-life balance can be good, but you need to state up front your home life situation if you want to ensure you have that balance (it will be respected) - Pay is good, but if you don't negotiate it well upfront, they will take advantage of that

Cons

- Truly one of the most disorganized companies I have ever worked for. Ask them what Asurion does, it'll be different depending on which executive you ask, or what year it is. - Constant shifts in priorities and lack of overall strategy. - Huge lack of clarification on roles and ways of working together; lots of redundancies. - Asurion likes to claim they're a tech company as well, but they are not. They do NOT develop software. - Asurion acquires companies, struggles to assimilate them (resulting in clashing cultures), and then struggles with how to maximize the acquisition. - The company wants to think it can be equal in marketing to its clients, but they do not have the know how, the infrastructure, or the strategy to pull this off, and they have not created any new product to market in years. They've either added features, bundled or repositioned. Anything really new is through acquisitions (e.g. Soluto, UBreakIFix) - C-Suite and their direct cannot agree on anything; when asked what Asurion does, they'll all have different answers and different priorities Think twice before accepting if you're strategic or do marketing. You'll lay the groundwork and by the time you're done, priorities/positioning has changed. Or it'll be ignored or not understood.

3.0
Oct 18, 2020

Pay needs to be higher

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work from home, over time hours , meeting different people and teaching the clients. Games and prizes, diversity & culture was great.

Cons

Pay doesn't match the work load , the amount of stress the employee endures. Rude customers, score chart for calls, Employee always on camera during calls. Promotions seem impossible to get due to the 30 day 60 day 90 day program. This makes your "promotion" no concrete .

1.0
Oct 4, 2020

EH...

Recommend
CEO approval
Business Outlook

Pros

Great Benefits for the employees

Cons

Horrible leadership and not enough feedback

Viewing 358 - 360 of 6,220 Reviews

Glassdoor has 6,449 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.