Is Asurion a good company to work for?

Asurion has an overall rating of 3.3 out of 5, based on over 6,449 reviews left anonymously by employees. This rating has been stable over the past 12 months. 51% of employees would recommend working at Asurion to a friend and 41% have a positive outlook for the business. The best reviews about Asurion have been left by employees working as Regional Account Manager , Senior Software Engineer and Recruiter .

Does Asurion pay their employees well?

According to anonymously submitted Glassdoor reviews, Asurion employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Asurion. This rating has been stable over the past 12 months.

How satisfied are employees working at Asurion?

51% of Asurion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Asurion 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Asurion?

Customer Service Representative (418) , Technical Support (151) , Tech Coach (141) , In Home Expert (121) , Technician (120) , Premier Support Technician (108) , Tech Support Representative (105) , Tech Support (100) , Technical Support Representative (100) , Software Engineer (97) , Customer Service Representative (CSR) (89) , Tech Expert (72) , Supervisor (68) , Manager (67) , Technical Consultant (60)

What are the pros of working at Asurion according to real employee reviews?

"The pay is a good at first because you are hourly as well as it’s remote" ((in 755 reviews)); "Benefits are great and well priced" ((in 546 reviews)); "The people are great and most times it feels like a family instead of a group of co" ((in 278 reviews)); "Work From Home is great" ((in 216 reviews)); "They off a lot of vto which is good if you need that work life balance." ((in 133 reviews))

What are the cons of working at Asurion according to real employee reviews?

"Poor management and very unorganized" ((in 297 reviews)); "Frequent layoffs (usually annually)" ((in 118 reviews)); "Training was terrible (Boring Power Points)" ((in 100 reviews)); "No one is going to question it because most of their Coaches are internal hires with no leadership experience." ((in 82 reviews)); "Regardless, terrible managers and leaders are allowed to stay in their role without question regardless of how many complaints they receive." ((in 76 reviews))

What are employees saying about Asurion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Asurion layoffs and their outlook for job security at Asurion in 2026.

What are the top reviewed Asurion locations?

Nashville , Houston , Orlando , Las Vegas , Phoenix , Sterling , Smyrna , Antioch , Atlanta , San Mateo , Dallas , New York , Chicago , Los Angeles , Crestview , Russellville , Tampa , Kansas City , Charlotte , Raleigh , Altoona , Minneapolis , Memphis , Denver , Miami , San Francisco , Jacksonville , San Diego , Austin , Tupelo

Asurion reviews

3.3

51% would recommend to a friend

(6,220 total reviews)

Guru Gowrappan

42% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,220 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,220 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews

3.0

Aug 3, 2020

Not awful, far from great.

In home expert

Recommend

CEO approval

Business Outlook

Pros

Good pay, benefits and decent hours if you're full time.

Cons

Poor management at the lower levels will often blame employees when they bring up issues instead of finding solutions. Misleading recruiting. They advertise as entry level tech support when its really just sales.

3.0

Jul 23, 2020

Excellent pay and benefits if you can weather the office politics

Software engineer

Recommend

CEO approval

Business Outlook

Pros

* Asurion has a above-average work-life balance as long as you set clear boundaries. * Salary and benefits are competitive * The latest technologies are used and teams are encouraged to experiment * The work is fulfilling * Management does not put unrealistic expectations on product * Various internal programs to advance your career and competencies, including regular continuing education sessions, guilds, and working groups. * Extremely diverse company

Cons

* Developers are promoted via a quarterly nomination and voting process held amongst senior developers and above. As a result... * Office politics are brutal. No one here is your friend, and it's often cutthroat. * Senior level developer and above is effectively an old-boys club (albeit more diverse than that). Career progression does not depend on competency, work ethic, or other reasonable metrics, but rather solely on playing the office politics game - and winning votes. * Developers often switch teams and/or managers (I have had four different managers in my short time here). * Management is fairly disorganized. There are often two teams working on identical projects. Once this is realized, the office politics begin again. * merit-based raises are practically non-existent other than an annual COL adjustment.

Asurion Response

5y

Thanks for your honest feedback about your current position with Asurion. We have captured this feedback and plan to send it to the appropriate teams for discussion.

1.0

Jul 21, 2020

Horrible

Premier support technician

Recommend

CEO approval

Business Outlook

Pros

The pay is decent and the people here are as well.

Cons

The training is bad. Half the time is spent with people not knowing what they are doing or paying attention. The amount of information received and the amount of time to learn it ( three weeks) is not enough.

Asurion Response

5y

Thank you for sharing your experience about your current position. We want all employees to feel confident and comfortable in their roles. If you have any questions or feel like you're not receiving the proper training, please share that with your manager. If you don't feel comfortable doing that, please reach out to your HR representative.

Viewing 361 - 363 of 6,220 Reviews

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Asurion reviews

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Not awful, far from great.

Excellent pay and benefits if you can weather the office politics

Horrible

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