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      Asurion

      Engaged Employer

      Asurion reviews

      3.3

      51% would recommend to a friend

      (6,221 total reviews)
      avatar

      Guru Gowrappan

      42% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Asurion has an employee rating of 3.3 out of 5 stars, based on 6,221 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      6K reviews
      5.0
      Feb 12, 2020

      Great benefits

      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits (pet insurance, 401K, HSA, Health Insurance, Abenity discount app. They offer an app where you can slide your shift to start earlier or later. Also VTo

      Cons

      You have to make 3 sales per week of Verizon Protech Home

      avatar
      Asurion Response
      6y
      Thanks for your great review! We understand that the sales component of your position did not meet your expectations, but we are happy to hear that you are enjoying our employee benefits. We are always working to improve and we value all feedback!
      2.0
      Feb 11, 2020

      meh

      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is very polished when it comes to company culture. There is a ton of investment into ensuring the culture is upbeat and friendly. Asurion is very structured, very minimal gray areas due to them pushing forward and remaining solution-driven. Being a Call Center Supervisor (Coach) is interesting. I knew all my peers were doing their role and I knew that my employees would do their job because our coaching sessions were recorded. If you're looking for a role where you can aimlessly go into work, this is a great place. The company has a lot of guidelines and parameters in place to guide you to success. Imagine yourself as a bowling ball going down the lane with bumpers - you will succeed if you want to.

      Cons

      Too much structure hindering my ability to create, innovate, and think. You're instructed and coached to do things the Asurion way - and their way only. No one is going to question it because most of their Coaches are internal hires with no leadership experience. If you're an external candidate, please proceed with caution. This Asurion world is a Utopian and they're not looking for folks to rock the boat; Asurion Leadership will say that they want it, but it's they're programmed to say it. Additionally, your direct reports will dislike you because you're external, because you're not knowledgeable in their role. Be prepared to overcome that and build rapport with them... oh wait, you can't because Asurion gives you a list of questions to get to know each employee taking away your creativity and authenticity to have an organic conversation. The weekly coaching sessions with your direct reports will need to be 100% recorded and you will need to follow the guidelines Asurion has in place for an effective coaching. This will be followed up with a feedback session form your manager to ensure you're in compliance with the coaching guidelines they have in place.

      Viewing 373 - 375 of 6,221 Reviews
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      ReviewsAsurion reviews

      Glassdoor has 6,450 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.