Is Asurion a good company to work for?

Asurion has an overall rating of 3.3 out of 5, based on over 6,451 reviews left anonymously by employees. This rating has been stable over the past 12 months. 51% of employees would recommend working at Asurion to a friend and 41% have a positive outlook for the business. The best reviews about Asurion have been left by employees working as Regional Account Manager , Senior Software Engineer and Recruiter .

Does Asurion pay their employees well?

According to anonymously submitted Glassdoor reviews, Asurion employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Asurion. This rating has been stable over the past 12 months.

How satisfied are employees working at Asurion?

51% of Asurion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Asurion 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Asurion?

Customer Service Representative (418) , Technical Support (151) , Tech Coach (141) , In Home Expert (121) , Technician (120) , Premier Support Technician (108) , Tech Support Representative (105) , Tech Support (100) , Technical Support Representative (100) , Software Engineer (97) , Customer Service Representative (CSR) (89) , Tech Expert (72) , Supervisor (68) , Manager (67) , Technical Consultant (60)

What are the pros of working at Asurion according to real employee reviews?

"The pay is a good at first because you are hourly as well as it’s remote" ((in 746 reviews)); "Benefits are great and well priced" ((in 554 reviews)); "The people are great and most times it feels like a family instead of a group of co" ((in 271 reviews)); "Work from home is great" ((in 219 reviews)); "They off a lot of vto which is good if you need that work life balance." ((in 133 reviews))

What are the cons of working at Asurion according to real employee reviews?

"Poor management and very unorganized" ((in 299 reviews)); "Frequent layoffs (usually annually)" ((in 120 reviews)); "Training was terrible (Boring Power Points)" ((in 96 reviews)); "No one is going to question it because most of their Coaches are internal hires with no leadership experience." ((in 86 reviews)); "Regardless, terrible managers and leaders are allowed to stay in their role without question regardless of how many complaints they receive." ((in 74 reviews))

What are employees saying about Asurion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Asurion layoffs and their outlook for job security at Asurion in 2026.

What are the top reviewed Asurion locations?

Nashville , Houston , Orlando , Las Vegas , Phoenix , Sterling , Smyrna , Antioch , Atlanta , San Mateo , Dallas , New York , Chicago , Los Angeles , Crestview , Russellville , Tampa , Kansas City , Charlotte , Raleigh , Altoona , Minneapolis , Memphis , Denver , Miami , San Francisco , Jacksonville , San Diego , Austin , Tupelo

Asurion reviews

3.3

51% would recommend to a friend

(6,222 total reviews)

Guru Gowrappan

42% approve of CEO

41% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Compensation and benefits

3.2

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

2.7

Senior management

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,222 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

Jun 13, 2017

Great if you've got a thick skin

Senior manager

Recommend

CEO approval

Business Outlook

Pros

I enjoy solving complex problems, and my job gives me ample opportunity to do work I love. I've been pretty consistently recognized when I've done good work and gone above and beyond.

Cons

Work is intense, and direction can change on a moment's notice. Due to the intensity and changes in direction, the environment can sometimes be tense. Staying on one's toes is essential.

4.0

May 17, 2017

Fast-paced, great benefits, interesting work

Manager

Recommend

CEO approval

Business Outlook

Pros

Asurion values motivated employees who are willing to push the envelope and who thrive in a high energy environment. The atmosphere is generally collegial and collaborative, and the benefits are great. Compensation is at or slightly above the market average. The company also has a strong focus on corporate social responsibility locally, and it's growing company wide. Employees are surveyed (a lot), but it does seem like feedback is considered.

Cons

Politics and who "owns" what is continually a problem. At the director level and above, leaders can be territorial and exclude other teams at the risk of having to share success. This has led to frequent reorganizations and pivots in direction. Promotions seem to have to little do with work output and more with who you know and have positive relationships with. Not uncommon for a company this size but doesn't always fit with the image the company portrays.

3.0

May 14, 2017

It pays ok and decent benefits. Some chance to grow with a good manager.

Premier support technician

Recommend

CEO approval

Business Outlook

Pros

Decent benefits, ok pay and not very hard work. Almost everyone is pretty friendly. The facility is clean. Parking is never bad. Overtime available sometimes and can do a lot if you want to.

Cons

Constant change to systems and bonus structure. Tracking of stats though to many systems make it annoying to see where some stats are. Sick days use paid time off whether you want it to or not. Can be a fight on who take escalations.

Viewing 415 - 417 of 6,222 Reviews

Top companies for "Compensation and Benefits" near you

IBM

3.6★Compensation & Benefits

Dell Technologies

3.5★Compensation & Benefits

Concentrix

3.6★Compensation & Benefits

Booz Allen Hamilton

3.7★Compensation & Benefits

Jobs at Asurion

Franchise Support Consultant

Senior Analyst, Supply Chain Planning

Analyst, Supply Chain Planning (Forward Distribution)

Part Time Retail Sales Technician

Asurion

Asurion reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great if you've got a thick skin

Fast-paced, great benefits, interesting work

It pays ok and decent benefits. Some chance to grow with a good manager.

Top companies for "Compensation and Benefits" near you

Jobs at Asurion

Asurion reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Asurion reviews FAQs

Jobs at Asurion