Asurion reviews

3.3

51% would recommend to a friend

(6,222 total reviews)
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Guru Gowrappan

42% approve of CEO

41% positive business outlook

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,222 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
5.0
Jul 27, 2017
Recommend
CEO approval
Business Outlook

Pros

The work: Asurion is a great place to work, especially for creatives. Because Asurion has so many different clients, the variety of opportunities for marketing and creative professionals are tremendous. Projects on the creative team are diverse and wide-ranging, from crafting a welcome email for new customers to developing a campaign to highlight a new product launch. Very similar to working in an ad agency. Employment: Asurion welcomes all manner of employees from all walks of life. We have a very diverse work force. I have an extremely visible disability but Asurion hired me in spite of it. Sure workplace discrimination is not legal, but many employers (and people) do it, sometimes without realizing it. Not so at Asurion. Opportunities for advancement are strong because the company has had great growth and is more than willing to promote from within. Benefits: Asurion pay is on par with similar positions in the region. Health care options are phenomenal—employees select from more than 10 options and all major insurance carriers. There are no hard rules about PTO (paid time off). In fact, it’s not limited by corporate policy, only subject to your manager’s approval. How cool is that?

Cons

Traffic density in Northern Virginia makes the commute long and tedious. The open work spaces (cubes and pods) can be challenging to work in when you need to concentrate or are on a conference call. And the sheer growth of the company can make some work weeks a bit chaotic, like drinking from a fire hose.

2.0
Jul 14, 2017
Recommend
CEO approval
Business Outlook

Pros

Good Benefits Good training sessions Monthly bonus Monthly expectation was strict but fair, and based on call volume and top performers.

Cons

*You get Paid time off, but you can never use (to take even a 3 day vacation), as the calendar only goes out 30 days, and there is no time available. So basically you can only use it if you are absent which you are penalized for anyway. *Mandatory overtime, working 10 hours a day due to holidays. *Management, Coaches out of touch with teams. There were times where I had to wait weeks to even meet with a coach or supervisor and at one point when nearly 6 months with no acting supervisor to even help our team. *Very unorganized, at any point upper management was clueless to changes or any relevant information that was needed. *Asurion vs. their clients, there is little cooperation between the two. I spent days having to explain our policies vs. what was explained to the customer by their provider. *30 minute lunches, if you would like an hour to actually cook or eat food, you gotta beg your coach, to beg the forward planning group to agree that they can't justify someone to take potty break, microwave, and scarf food down in 30 minutes. *6 Month Mandatory shift bids, used to be 12 (which was great) but after you finally rearrange your life, you gotta change it again for another shift. (Good Luck)

4.0
Jul 3, 2017

overall review

Recommend
CEO approval
Business Outlook

Pros

work at home, monthly bonuses,

Cons

isolation back to back calls understaffed quality scores weekend schedule

Viewing 412 - 414 of 6,222 Reviews

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