Is Asurion a good company to work for?

Asurion has an overall rating of 3.3 out of 5, based on over 6,451 reviews left anonymously by employees. This rating has been stable over the past 12 months. 51% of employees would recommend working at Asurion to a friend and 41% have a positive outlook for the business. The best reviews about Asurion have been left by employees working as Regional Account Manager , Senior Software Engineer and Recruiter .

Does Asurion pay their employees well?

According to anonymously submitted Glassdoor reviews, Asurion employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Asurion. This rating has been stable over the past 12 months.

How satisfied are employees working at Asurion?

51% of Asurion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Asurion 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Asurion?

Customer Service Representative (418) , Technical Support (151) , Tech Coach (141) , In Home Expert (121) , Technician (120) , Premier Support Technician (108) , Tech Support Representative (105) , Tech Support (100) , Technical Support Representative (100) , Software Engineer (97) , Customer Service Representative (CSR) (89) , Tech Expert (72) , Supervisor (68) , Manager (67) , Technical Consultant (60)

What are the pros of working at Asurion according to real employee reviews?

"The pay is a good at first because you are hourly as well as it’s remote" ((in 746 reviews)); "Benefits are great and well priced" ((in 554 reviews)); "The people are great and most times it feels like a family instead of a group of co" ((in 271 reviews)); "Work from home is great" ((in 219 reviews)); "They off a lot of vto which is good if you need that work life balance." ((in 133 reviews))

What are the cons of working at Asurion according to real employee reviews?

"Poor management and very unorganized" ((in 299 reviews)); "Frequent layoffs (usually annually)" ((in 120 reviews)); "Training was terrible (Boring Power Points)" ((in 96 reviews)); "No one is going to question it because most of their Coaches are internal hires with no leadership experience." ((in 86 reviews)); "Regardless, terrible managers and leaders are allowed to stay in their role without question regardless of how many complaints they receive." ((in 74 reviews))

What are employees saying about Asurion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Asurion layoffs and their outlook for job security at Asurion in 2026.

What are the top reviewed Asurion locations?

Nashville , Houston , Orlando , Las Vegas , Phoenix , Sterling , Smyrna , Antioch , Atlanta , San Mateo , Dallas , New York , Chicago , Los Angeles , Crestview , Russellville , Tampa , Kansas City , Charlotte , Raleigh , Altoona , Minneapolis , Memphis , Denver , Miami , San Francisco , Jacksonville , San Diego , Austin , Tupelo

Asurion reviews

3.3

51% would recommend to a friend

(6,222 total reviews)

Guru Gowrappan

42% approve of CEO

41% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Compensation and benefits

3.2

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

2.7

Senior management

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,222 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Apr 25, 2017

Tech coaches

Tech coah

Recommend

CEO approval

Business Outlook

Pros

Overtime great bonus the training is amazing

Cons

Under staffed high turnover rate

3.0

Mar 27, 2017

Not bad work from home. You can tell from the begining its not a career just a job.

Technical support- directv

Recommend

CEO approval

Business Outlook

Pros

Work From Home Very felxible time off at first

Cons

Management is a bunch of untrained bullies They decided to take away Work From Home options and wanted me to drive an hour to do a mediocre job that limits future employment options This is supposed to be an "IT" job, real IT people would skip over this "work experience" due to there reputation and overall business / work etiquette or just throw my resume away

4.0

Mar 24, 2017

Tech Coach

Tech coach

Recommend

CEO approval

Business Outlook

Pros

Asurion pays a very good starting wage $14.50 ($15.50 bilingual) plus shift differentials which is great for a call center and Phoenix. You can also earn a monthly bonus by just showing up to work, doing your job and working hard consistently. There is also opportunities for OT and VTO (Go home early unpaid). They offer great and affordable benefits such as medical, dental, vision and so much more including matching 401k. You can earn a decent amount of PTO which you can use for vacation and sick days. They have paid holidays. Asurion is a great company to work for and earn good money. You can actually support a family working here. They even give yearly raises. One hour lunches and three 10 minute breaks are also offered for your 8 hour shift.

Cons

The ICP (Bonus Program) is always changing and it can be hard to keep track of. I really given up on it trying to earn max bonus which is somewhere around $500 but again if you come in everyday, work hard and do your job you should at least bonus up to $300 per month. I never had any real issues with leadership some can be lazy and give you a hard time when you ask for help. Asurion is a call center and the monatany and repitition of the job can drain you as an agent on the phone. No other cons to mention.

Viewing 418 - 420 of 6,222 Reviews

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Jobs at Asurion

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Analyst, Supply Chain Planning (Forward Distribution)

Asurion

Asurion reviews

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Tech coaches

Not bad work from home. You can tell from the begining its not a career just a job.

Tech Coach

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