I worked at Asurion Las Vegas for roughly 8 months. Having previous call center experience, Asurion was horrible compared to others. They have overrated or ridiculous policy's & expectations. I was one of their top rated reps with consistent stats, yet I always lucked out on commission or advancement opportunities. Why you ask? Failing for missing many redundant expectations on calls. Not Using customer's name a certain amount of times, not saying please and thank you throughout the call, not offering to download an app nobody would use. But yet, customer feedback on myself was ALWAYS positive
I was placed on a one year write up (YES 1 WHOLE YEAR) for using my mobile for locating a customers issue. Because systems were frozen At the time. This write up caused me to miss out on bonuses, management opportunities & travel opportunities. It wasn't until I gave my resignation notice that they tried to negotiate the write up. By then I was already checked out.
Asurion was a trip to say the minimum
If you are just hired or looking for employment with them. Don't let the cool environment there fool you. Because you'll pay the price. Eventually!
