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      Asurion

      Engaged Employer

      Asurion reviews

      3.3

      51% would recommend to a friend

      (6,218 total reviews)
      avatar

      Guru Gowrappan

      45% approve of CEO

      41% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.3

      Work/Life balance

      3.1

      Culture & values

      3.1

      Career opportunities

      2.8

      Senior management

      Asurion has an employee rating of 3.3 out of 5 stars, based on 6,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      4.0
      Jan 4, 2015

      Great environment to work in

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hours are very flexible. Unlimited PTO. The culture is great here. You can take as many off days, vacation days that your manager approves

      Cons

      You maybe required to work long hours (40-50 hour work weeks). You have to learn to adapt to change working at Asurion. Things are always changing. They are laying off 180 IT positions in the Application Development space.

      avatar
      Asurion Response
      11y
      Thanks for sharing your comments! We are pleased to hear you enjoy our benefits, culture and vacation policy.
      4.0
      Jan 3, 2015

      Flexibility

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best part of this company is simply the flexibility they offer in terms of working from home and paid time off. With no official PTO policy, the expectation is that employees can take time off as they need it so long as they take care of any work deadlines. There are also plenty of opportunities to pursue whether it be in marketing, IT, finance, HR, etc.

      Cons

      Job security as evidenced by laying off 178 employees in IT.

      avatar
      Asurion Response
      11y
      Thanks for sharing your comments. We are happy to hear you are enjoying our flexible work environment and time off policy! We did make a strategic business realignment in December of 2014 resulting in the elimination of 178 positions, which represents less than 1% of our global workforce.
      1.0
      Dec 31, 2014

      Would not recommend to an experience customer service agent

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The majority of agents in general are a nice bunch,

      Cons

      A very rigid micromanaged organization, favoritism is the driver to promoting up along with other internal culture clicks. Very poor first line management, most have little to no experience. Management with regard to daily operations is completely numbers/stat based which is regurgitated back to the agents on a weekly basis. A very negative environment between the customers and the rigid expectations of the company. A very unstable environment in terms of job security.

      Viewing 5914 - 5916 of 6,218 Reviews
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      ReviewsAsurion reviews

      Glassdoor has 6,447 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.