Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Asurion

      Engaged Employer

      Asurion reviews

      3.3

      51% would recommend to a friend

      (6,213 total reviews)
      avatar

      Guru Gowrappan

      50% approve of CEO

      41% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.3

      Work/Life balance

      3.1

      Culture & values

      3.1

      Career opportunities

      2.8

      Senior management

      Asurion has an employee rating of 3.3 out of 5 stars, based on 6,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      4.0
      Apr 21, 2011

      Great learning opportunity in one of the world best business models

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fast paced, huge opportunities to learn if you are so inclined, serious challenges, strong financial performance, good pay, Nashville is a great place to live - low cost of living - great for families, you get ot work with some brigh passionate people

      Cons

      Many can not handle the pace of change. Company is immature in processes and infrastructure due to is rapid growth wich can be frustrating. The pace never seems to slow down, full throttle every day can get taxing.

      1.0
      Mar 9, 2011

      good for the depths of the recession, better than some call centers, but not a wise career path and a bad, bad job.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      work from home and I have a wonderful supervisor who actually cares and isn't faking it. Most sups are about as real as a spray on tan and artificial nails, sorry to say. I just lucked out. Hope my sup finds something better as well. There's lots of good talented people working at this company, but we're all in fear of leaving for some weird reason. We've been brainwashed to some degree, I think. This might be a good job for someone who wants to supplement their household's primary income and has the patience of a saint. But I still wouldn't recommend staying here for more than 6 months unless you have the funds to replace your own equipment and are looking for something to do and some pin money to spend. Otherwise, look elsewhere.

      Cons

      Rotten hours, no 2 days off in a row, ever, ever. Shift bids are supposed to happen every 6 months, but my schedule has changed at least 6 times in the past year. Cross training some agents across accounts to do twice as much work for the same amount of pay which throws off being able to meet stats for incentives, having to request time off 6 months in advance (no joke) paying for all your own equipment, PC, headsets and all utilities, ISP and phone line. No reimbursement by Asurion and if a utility/service/piece of equipment fails, you're written up for it as an "occurrence". Repetitive, doesn't pay enough to compensate for replacement and upkeep of equipment required to do your job. And the constant call for overtime, 10 out of 12 months of the year to already very burnt out, badly paid and poorly treated employees. Working off the clock for no pay to resolve operational issues (there was a lawsuit recently filed and won for this very issue in Nov-Dec of 2010 at a brick and mortar call center in TN, the employees won). Can't have too much downtime or you'll be fired, even when trying to resolve a company related issue. Don't ever be sick; any time you call in sick, you're written up for that as well. The constant culture of fear, fear, everywhere. Big Brother in your home on your computer always watching you.

      3.0
      Feb 10, 2011

      Entry Level..

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers are friendly.. Work Nights Pay is ok

      Cons

      Managment has no direction Information is provided at last minute

      Viewing 6193 - 6195 of 6,213 Reviews
      Related searches: Asurion jobs | Asurion salaries | Asurion benefits | Asurion interviews
      ReviewsAsurion reviews

      Glassdoor has 6,441 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.