Pros
The people you work with pre-management and in other departments are incredible. They work hard, and try so hard to make the changes needed to the workspace. Some of my coworkers from the past 6 years have become great lifelong friends.
Cons
The call center and non-corporate positions are understaffed, mismanaged, and consistently getting worse as if on purpose. I worked at Asurion for 6 years, for over 50 different clients, and at one time I was even traveling the country to help them secure new clients. I was the ideal "Yes Man", but my last 2 years there were a chaotic blur. Leadership had 0 onboarding. They introduced a racist AI that discriminated against experts with foreign accents, to the point that many were on corrective action and I'm sure some were fired at no fault of their own. When I brought this up to senior management, they said "We simply don't see it that way", despite having 70+ instances of proof. They preached "work/life balance" while constantly increasing work load. When I signed on they talked about a strict cap of 15 people per team, but it didn't take more than a year for them to break that rule citing "understaffed" on leadership, instead making experts act as temp leaders for no extra pay. None of them were promoted to a supervisor at any point. I developed medical-grade migraines due to stress last year, and I got a work-approved and federally-protected FMLA/intermittent LOA claim to take time off when migraines came around. My job was safe! Or so I thought. My manager and the department's HRBP worked together to remove my LOA claim from the system, and then fired me while I was fighting to reinstate it. It was reinstated the very next day and I never got my job back. They broke the law.
