Pros
Covered Parking ,friendly employees, large break room
Cons
Absolutely horrible management, never constant from manager to manager with instructions regarding policy and procedures. Huge turn over rate . Stupid adjusters that screw everything up for the customer . Preventing them from successfully completing the insurance claim to repair or replace the damaged cell phone. No consenquences for them. But the customer service rep / claims expert is held accountable for it. We get the blame for the adjustors causing problems. Asurion also features Mobile Techs who are supposed to come to you to take care of the problem. Via repair or replace. All too often they don't keep the appointment with customers. They never call to tell them they will be late or are not coming. Again no consenquences to the mobile tech. But the claims expert is blamed for the customer being mad about the problem. They expect you to sell a home electronics insurance plan to EVERY s called eligible customer. They continually threaten the experts with termination if they don't reach the sales goals every single month. Every single eligible call. They refuse to provide appropriate training for the experts that need additional help. The overall atmosphere is extremely negative .
