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      Asurion

      Engaged Employer

      Asurion reviews

      3.3

      51% would recommend to a friend

      (6,214 total reviews)
      avatar

      Guru Gowrappan

      45% approve of CEO

      41% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.3

      Work/Life balance

      3.1

      Culture & values

      3.1

      Career opportunities

      2.8

      Senior management

      Asurion has an employee rating of 3.3 out of 5 stars, based on 6,214 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Aug 10, 2022

      Toxic company and be prepared for layoffs!

      Supply chain manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Asurion pays well for the Nashville area. -Fast passed environment when a new program is launched.

      Cons

      -Layoffs every couple of years. -Incredibly liberal company for having its "headquarters" in Nashville. Also pushes social views onto employees. Be prepared for the "woke" agenda! -Toxic work environment. - If you're not part of the "in group", you will not progress. - Office politics kills moral. -Best quote I heard while working there, "if you thrived in high school, you'll do well at Asurion".

      1.0
      Jun 23, 2022

      Bunch of lying cut throats

      Tech coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job pays well & you work from home. That's it.

      Cons

      You are micromanaged like no other by very poor management, they trick people into the job by listing it as a tech support job when it's really a sales job & expect you to harass the customers about VHDP

      avatar
      Asurion Response
      4y
      We are very sorry to hear about your experience, but want to thank you for taking the time to share feedback. Asurion takes great pride in our award-winning customer service and workplace culture, as well as our ability to offer training, career development and advancement opportunities. The work you do as a technician is vital to the success of our business. As our company continues to grow so will the way we meet our customer’s needs. Sales are an important aspect of our growth.
      3.0
      May 15, 2022

      Insurance vs retail - two very different businesses

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and benefits are more than fair. Unlimited time off. A commitment to diversity, equity & inclusion. New luxurious headquarters in Nashville. Some openness to remote work. Apparently infinite resources.

      Cons

      In 2019, Asurion acquired and then renamed uBreakiFix, gaining a direct-to-consumer sales channel. Unfortunately, instead of hiring new executives with experience in retail, or even heeding the uBreakiFix people on staff with a deep understanding of retail, they just retrofitted all their insurance company personnel, methods and infrastructures onto their new retail and franchising business. The results have been 100% predictable to anyone who knows how retail businesses typically operate. Rookie mistakes and crazy inefficiencies abound because they have not called in or heeded experts in retail or franchising. They are learning everything the hard way, through trial and error, because they got rid of the uBreakiFix executives and did not hire new executives with experience in retail. Every difficulty the company has experienced over the past few years was easy to predict (and thus easy to avoid) if people experienced in retail had been leading the way.

      Viewing 187 - 189 of 6,214 Reviews
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      Glassdoor has 6,442 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.