Asurion reviews

3.3

51% would recommend to a friend

(6,213 total reviews)
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Guru Gowrappan

50% approve of CEO

41% positive business outlook

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Feb 4, 2020

Not a good company anymore

Recommend
CEO approval
Business Outlook

Pros

Good coaches if you can get one Great benefits and 401 k

Cons

Don't like feedback Don't listen to employees even though they state that they do Company has gone downhill because they are expanding to fast and we are no long tech support we are also sales and customer service even though there are other departments for this that also bombard customers. Very stressful place

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Asurion Response
6y
Thank you for your review. We are sorry to hear that your position with Asurion is not meeting your expectations. We hope you work with your manager to enhance your skills or find a new role that's a better fit.
2.0
Jul 20, 2017

Have a "Plan B"

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The recruiting process was well organized and went fast. I always kept informed.

Cons

The line to get in is as long as the line to get out. They are quick to change directions, move people around, and lay people off.

1.0
May 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Money wasn't every anything to scoff at. They are great at providing golden handcuffs in the form of private equity and healthy bonuses when they deem appropriate. Unlimited PTO and decent benefits.

Cons

Company is 9 billion in debt, maybe more by now. Leads to very bad decision making. Market share is shrinking as other companies create the ability to cover wireless devices. Panic mode now that the growth and money isn't what it used to be. Poor leadership. All of the top talent was either pushed out or has left. Whoever is left wouldn't cut it anywhere else. Though the money is good, not enough to keep talented people around when the market is hot for IT growth and leadership. Shady big business dealings with the private shareholders. Ask tough enough questions, and they start pushing you out. Low quality replacement devices that are no longer repaired in the US. All foreign jobs created. Often get executives from outside, rare to be promoted from within to exec ranks. Barry Vandervier at the helm as CTO has brought in all of his friends from previous jobs. Don't like being challenged with real questions or issues. Company is relatively successful in spite of itself due to market share, however is dwindling with each passing year. Bad work/life balance...bit of a sweat shop. Undisciplined pursuit of "More" constantly.

Viewing 22 - 24 of 6,213 Reviews

Glassdoor has 6,441 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.