Asurion reviews

Tech Coach was created to take the burden off the carriers when it comes to teaching dumb people how to use their smart devices. So, as part of your cell phone insurance you get a poorly trained millennial who checks things off a guide. My experience is from the top down they are basically willing to do or say anything to make the carriers think it's a great product. I worked for Verizon who IS a good company for nearly a decade before doing the tech coach thing and was appalled at the level of immaturity and "deceit" they used at Asurion to maintain their contracts with the carriers. Basically it's just a bunch of people who needed a job in a city full of call centers. I think I still have nightmares about it from time to time. The interviews were jokes. The training was the biggest waste of time and money I have ever witnessed. The management was awful.

Upper management, bonus structure, recognition and rewards for people who do poor stats wise but do as told by their manager or buy into everything blindly, if you work hard and don't have amazing stats because you take 500+ calls a month and have 30+ surveys with a NPS less then 90% you're treated horrible and told you need to do better. Also I worked in MDPP for Asurions client AT&T and what they ask is to much while only paying new people in the department $14.50 and tenured people like I was made $16.15+ a hour which is good and all, but we had so much pressure to hit metrics and NPS that it wasn't worth it. Ontop of all the Spanish agents that get paid $1 more a hour yet take under 150 calls a month, have VTO all the time, and always are getting recognition vs the people who work their butts off and get nothing. Worst job I've ever worked at. Also if you in anyway voice a opinion different then the upper management you will NOT get any kind of promotion opportunity, they only promote people who are friends with managers or people who don't question anything yet can't do the job they get promoted to.