Pros
Bonus/ incentives were great The residents were/are the highlight of any day Sales process was streamlined removing you from the grind of the day to day ops
Cons
Upper management was out of touch with markets. Unrealistic expectations when it came to delivering on sales numbers. Acuity is that if an independent resident but charged assisted living rates. Communication was a constant barrier. One day one directive given the next day it would be contradicted. Senior leadership team was disjointed and appeared to be out of touch with the basics of sales. When asking for support none would or could be given because they (senior leadership) had exhausted all their recommendations. Atria lacks creativity and vision. In my opinion merging with Holiday caused too many growing pains and forced good people out of the door. Lost the customer centric focus and was too caught up in the “liability and risk” associated with residents and their health conditions