Is Autodesk a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Autodesk have rated their employer with 3.6 out of 5 stars in 39 Glassdoor reviews. This is a lower than average score with the overall rating of Autodesk employees being 4.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Autodesk now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Autodesk .

Does Autodesk pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Autodesk with 3.3 out of 5 stars based on 39 anonymously submitted employee reviews. This is 19.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Autodesk.

How happy are Customer Service (CSR) professionals working at Autodesk?

40% of Customer Service (CSR) employees at Autodesk would recommend their employer to a friend. This rating has decreased by 41% in the past 12 months. Customer Service (CSR) professionals have also rated Autodesk with a 4.5 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.4 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Autodesk?

Software Engineer (278) , Senior Software Engineer (194) , Software Developer (70) , Intern (68) , Principal Software Engineer (61) , Product Manager (61) , Project Manager (56) , Technical Support Specialist (56) , Senior Manager (55) , Program Manager (53) , Software Engineer(Internship) (53) , Director (52) , Sales (51) , Manager (50) , Customer Success Manager (45)

What are the pros of working at Autodesk according to real employee reviews?

"Great benefits and above" ((in 561 reviews)); "Supportive and good work life balance." ((in 530 reviews)); "The people at Autodesk were great and the work was extremely interesting." ((in 527 reviews)); "Great peers and colleagues" ((in 144 reviews)); "Good pay and stock ownership for executives" ((in 143 reviews))

What are the cons of working at Autodesk according to real employee reviews?

"bad management and too many re" ((in 167 reviews)); "bad managers (if you are unlucky) creating toxic working env" ((in 139 reviews)); "There is no career growth" ((in 29 reviews)); "Lack of vision and direction from senior management." ((in 28 reviews)); "Lack of diversity in some offices." ((in 12 reviews))

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Autodesk

Autodesk Customer Service (CSR) reviews

3.6

40% would recommend to a friend

(39 total reviews)

Andrew Anagnost

50% approve of CEO

27% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (39 reviews)

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Customer Service (CSR) employees have rated Autodesk with 3.6 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Autodesk is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

39 reviews

5.0

Sep 19, 2024

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, helpful support staff

Cons

rude customers, lengthy escalation process

4.0

Sep 3, 2024

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexibility with office available but you work from home whenever you want

Cons

Lack of career development, technical issues happenning often

1.0

Jul 29, 2024

Do not apply to company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

If you are aligned on what are role goals. You have autonomy to meet them following culture values and ways of working

Cons

Management or lack thereof. Downsizing of staff and cost cutting and shifting of offices to less developed countries. Hardcopy to subscription model business model is a scam to customers and staff.

Viewing 7 - 9 of 39 Reviews

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